Service Advisor

2 weeks ago

Stratford, Canada Eldon Ingram Limited Full time

**About us**

Eldon Ingram Limited is a small business in Stratford, ON. We are professional, agile and our goal is to provide exceptional service with effective long lasting results. Eldon Ingram Limited is a family business and also, a proud member of the NAPA Autopro network. We have been recognized for excellence in automotive service and customer satisfaction. Our commitment to providing top-notch automotive solutions has earned us the prestigious title of NAPA Autopro of the Year five times. We are dedicated to maintaining the highest standards in the industry and are looking for a dynamic individual to join our team as a Service Advisor. Eldon Ingram Limited is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Our work environment includes:

- Opportunities for Growth
- On-the-job training
- 8am - 5pm Monday - Friday - Closed on Weekends & Civic Holidays

**Job Summary**:
As a Service Advisor at Eldon Ingram Limited, you will be the first point of contact for our customers, providing exceptional service and ensuring their needs are met with professionalism and efficiency.

**Key Responsibilities**:

- Schedule service appointments and manage the service calendar.
- Provide detailed and accurate estimates for repairs and maintenance.
- Communicate effectively with customers regarding the status of their vehicle repairs.
- Maintain up-to-date knowledge of automotive products, services, and industry trends.
- Work closely with the service team to ensure smooth workflow and timely completion of repairs.
- Handle customer inquiries and resolve any issues with a focus on customer satisfaction.
- Maintain organization of inventory and customer related stock: Receiving and Returns.

**Qualifications**:

- Previous experience as a Service Advisor or in a customer service role within the automotive industry.
- Strong communication and interpersonal skills.
- Excellent organizational and time management abilities.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
- Knowledge of automotive repair processes and terminology.
- Proficiency in using computer systems and software for scheduling and record-keeping.
- A positive attitude and a commitment to providing outstanding customer service.
- Clean Driver Abstract

**What We can Offer you at Eldon Ingram Limited**:

- Competitive salary and benefits package
- $18-$20 per hour pending experience.
- Benefits Package: Single or Family Packages Available.
- Opportunities for professional growth and development.
- A supportive and friendly work environment.
- The chance to be part of an award-winning team dedicated to excellence.
- Monday to Friday
- No Weekends.

**How to Apply**:
Eldon Ingram Limited is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Pay: $18.00-$20.00 per hour

**Benefits**:

- Dental care
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care

Ability to commute/relocate:

- Stratford, ON: reliably commute or plan to relocate before starting work (required)

Work Location: In person

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