IT Specialist Ii

**YOUR NEXT OPPORTUNITY IS NOW BOARDING**:
Join OTG as an IT Specialist II now and drive a new type of hospitality. Explore career opportunities in a unique hospitality environment with some of the industry's best compensation and benefits, including PTO, Healthcare, and a competitive 401k match.

WHAT IS OTG?
OTG has revolutionized the hospitality industry by pushing the boundaries of excellence. With more than 300 in-terminal dining and retail locations across 11 airports, OTG, and its 5,000+ Crewmembers serve millions of travelers each year.

WHY OTG?
By joining our team, you’ll discover endless opportunities to explore, learn and realize your greatest potential in some of the most exciting hospitality environments around. Our people drive our experiences, so we offer our crewmembers some of the best compensation and benefits in the industry.

We transform airport experiences. You drive it.

ROLE AND RESPONSIBILITIES

**Position Summary**:
IT Specialist II are responsible for delivering the OTG guest experience working directly with the Information Technology team and the Operations, the IT Specialist ii is responsible for the day-to-day support, troubleshooting and maintenance of IT equipment and software.

**Responsibilities**:

- Provide day to day support and on-call duties for software related systems
- Troubleshooting and maintenance of on-site equipment such as iPads, Mac Minis, Windows Computers and Micros
- Installation and deployment of hardware and new technologies
- Implement mission-critical systems to enhance field level operations
- Ensure systems satisfy operational requirements
- Actively stay current on emerging technologies and issues in support of business efforts. Stay abreast of significant technological developments that may impact the business
- Ensure effective use and operational oversight of field level systems
- Day to day tasks assigned based on business needs
- Develop, test, implement and oversee IT systems, programs and audit processes
- Collect and analyze data to identify areas for improvement within an organization's IT infrastructure.
- Review and audit existing IT systems and internal processes
- Develop quality assurance procedures and tests for the development and improvement of new and existing systems
- Identify, analyze and document discrepancies and ensure that appropriate adjustments are made within the IT systems, security systems and user access
- Perform preventive maintenance tasks on computer systems

QUALIFICATIONS AND REQUIREMENTS
- Certificate or Diploma in Information Technology or equivalent work experience in related field
- Direct work experience in a similar role
- Familiar with network operating systems
- Proven ability to handle multiple priorities
- Analytic ability, troubleshooting and help desk support
- Experience with hospitality systems, considered an asset
- Experience working both independently and, in a team,
- oriented, collaborative
- environment is essential
- Can conform to and flexible with shifting priorities, demands and timelines using
- analytical and problem-solving capabilities
- Strong interpersonal and organizational skills
- Ability to multi-task a must
- Work independently and alone during a shift
- Manage the work and priorities on shift in a supervisory capacity

OTG Concessions Management, LLC and its subsidiaries and affiliates are proud to be an equal-opportunity workplace and employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability status, gender identity, veteran status, or any other basis protected by law.