Service Specialist Ii

**You could say we're at the center of the center.**

Here at Edward Jones the client is our single focus and our relationships with them are the measure of everything we do. And Service and Operations divisions are at the center of it all. We support our clients, branch teams and headquarter associates in providing the best possible experience. Advocate for our more than 7 million clients through regulation communication, fraud protection and managing their investment distributions. Protect their investments by mitigating risk. And innovate new ways of working. Using insights to create solutions for the future - in the here and now.

**Job Overview**

**Position Schedule**:Full-Time

Do you have extensive experience in communication, a call centre environment and the financial industry? Are you a dynamic, results-oriented individual who thrives on helping others and contributing to a team? Have you demonstrated success in determining the needs of clients and recommending solutions?

If you answered yes to these questions, our Service Representative role on the Canada Service team could be right for you We are seeking a Service Representative to join and contribute to the success of our branch teams in delivering an ideal client experience.

The branch team operations division directly supports branch teams and clients, addressing all issues and inquiries with accuracy and timeliness to deliver Service Excellence. With a thorough understanding of daily branch operations, your valuable insights will shape how we do business. In this fast-paced, service-oriented environment, you'll leverage your critical thinking and effective communication skills to find solutions to inquiries, whether the request comes from a branch associate or client. By continually assessing and aligning our support, you'll help us to better serve the needs of branch teams and the people they serve. You will deliver exceptional service to clients and branch teams in the Branch Team Support business area on the Service division. In this role you will:

- Provide solutions in response to incoming telephone calls and written correspondence from Financial Advisors and Branch Office Administrators in an accurate and efficient manner, while considering different variables such as legal/regulatory guidelines and risk to the firm.
- Have an understanding of products and services offered by the firm, in order to provide reliable and accurate responses to questions from field associates
- Strive to provide world class client service in line with individual and department performance and quality expectation measures for a Service Specialist II
- Contribute to the overall success of the team/department by acting as a resource for others and by supporting new initiatives, projects, or process changes
- Identify opportunities for improvements or enhancements within the team/department

The hours of this position are: 9:30-6pm Central time

At Edward Jones, we value and respect our associates and their contributions, and we recognize individual efforts through a rewards program that promotes a long-term career, financial security and well-being. Visit our career site to learn more about our total compensation approach, which in addition to base salary, typically includes benefits, bonuses and profit sharing. The salary range for this role is based on national data and actual pay is based on skills, experience, education, and other relevant factors for a potential new associate.

**Hiring Minimum**: $47100
**Hiring Maximum**: $72800

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**Skills/Requirements**
- Completion of Post-secondary education is preferred
- 2+ years of client service experience or comparable experience working in the financial services industry required
- Must be able to respond and adapt to callers and peers with appropriate tone, organized thoughts, and confidence
- Excellent verbal/written communication skills - ability to respond to written correspondence in a clear and pleasant manner using correct grammar, spelling and format
- Proficiency in procedures and systems used by the department(s) with whom Service has a dependency is required
- Have an understanding of various securities as well as functions of the business is critical
- Strong computer skills are required
- Bilingual in English and French preferred
- The shift will be 9:30-6pm CST.

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**Awards & Accolades**

At Edward Jones, we are building a place where everyone feels like they belong. We're proud of our associates' contributions to the firm and the recognitions we have received.

Check out our U.S. awards and accolades: Insights & Information Blog Postings about Edward Jones

Check out our Canadian awards and accolades: Insights & Information Blog Postings about Edward Jones

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**About Us**

Join a financial services firm where your contributions are valued. Edward Jones is a Fortune 500¹ company where people come