Network Computer Analyst

Edmonton Catholic Schools is a large urban school division whose mission is to provide a Catholic education that inspires students to learn and that prepares them to live fully and to serve God in one another. The Division is comprised of over 44,000 students and 5,000 employees in 95 schools plus other sites.

**Network Computer Analyst**:
**Requisition ID**: 9109

**Hours Per Week**: 35

**Position**: New

**FTE**: 1

**Department**: Support Model Services

**No Months Per Year**: 12

**Position Status**: Permanent

**Employee Group**: OOS

**Rate of Pay**: $63,840 - $79,814

**Posting Closing Date**: 10/10/24

**Are you interested in becoming our next Network Computer Analyst?**
- As a member of the School Support Services Unit, the Network Computer Analyst assists in the implementation and utilization of current and emerging technologies to meet or exceed the desired outcomes and needs of schools, as mandated the Division and by Alberta Education. Some key responsibilities include planning, acquiring, installing, configuring, implementing, maintaining, troubleshooting, and accounting for all computers/networks/software and peripheral devices in the school that are used for instructional purposes.

This position can be fast-paced, as it is the front-line contact for problem resolution, especially during significant outages or system changes/upgrades. The skilled Network Computer Analyst is tasked with providing support and diagnosis for local workstation, first-level network connectivity, and account management.
The overall goal of this position is to enable staff and students to use technology in the delivery of the curriculum in a seamless way. If you are a client-focused individual with problem-solving, we want to hear from you

**Responsibilities**:

- Provide ongoing maintenance and support to computers on the network, ensuring a high level of functionality and reliability for both staff and students.
- Deploy laptop and desktop images and software through imaging deployment software in accordance with consistent Division desktop standards.
- Open trouble tickets with external vendors to resolve warranty/out of warranty hardware problems and track to completion.
- Consult with administrators and teachers on technical issues, in a concise and understandable manner.
- Improve processes, products and services by identifying opportunities where information technology may assist in the resolution.
- Log and document all service request solutions to enhance communications and to extend the knowledge of the technical team.
- Maintain technical knowledge through on-going professional development activities.

**Qualifications**:

- Degree or diploma in an area related to computer sciences, plus three years of directly related experience including troubleshooting networked workstations.
- In-depth knowledge of PC hardware configuration.
- Working knowledge of Windows MCP, A+ Certification, or equivalent experience.
- Working knowledge of the TCP/IP protocol.
- Knowledge of routing and switching concepts and configuration; different hardware platforms.
- Knowledge of the educational environment and it’s unique technical requirements.
- Firm knowledge of the Information Technology industry.
- Knowledge of workplace safety and awareness of Occupational Health and Safety Regulations.
- Understanding of the Division and department operations, programs and business.
- Strong time management skills with the ability to balance conflicting priorities.
- Excellent interpersonal skills with the ability to communicate effectively.
- Strong teamwork skills with the ability to work in collaboration with others.
- Strong problem solving and analytical skills.
- Ability to remain calm and focused in very stressful situations.
- Customer service focused attitude.
- Highly motivated and self-directed.
- Ability to present complex technical concepts in a simple understandable format.
- Ability to communicate with outside vendors and contractors.
- Access to a vehicle for travel to sites throughout Edmonton.

Why Join Us?
- Make a real difference: Your expertise directly impacts the success of administrators, teachers, students, and parents.
- Be part of a dynamic team: Be part of a very collaborative team that works with many diverse groups and builds meaningful connections.
- Hybrid work model: Enjoy the flexibility and benefits of both on-site and remote work.
- 100% employer-paid benefits that begin on the first day of employment including: Health, Dental, Vision, EFAP (Employee Family and Assistance Program)
- Health and Wellness spending account.
- Personal days.
- Pension.

Edmonton Catholic Schools offers a comprehensive benefits program based on contract status as part of its total compensation package.