Key Player Assistant

1 week ago

Barrie, Canada Home Instead Full time

**Job description**

Home Instead’s mission is to change the face of aging by providing personal, one-on-one support to older adults while enhancing lives of seniors aging in our community. Our approach to care is relationship based, and as our tagline states “To us, it’s personal”. You’re in luck, our Barrie office is in search of a Key Player Assistant

**About you**:
You are an excellent communicator on and off the page. We’re not a dating service but match making, whether it be with friends or colleagues, is a passion of yours. You will put this skill to use when choosing skilled caregivers to be paired with clients, keeping in mind their care needs.

When a crisis or hectic situation comes your way, you embrace it, think of a logical solution, collaborate with your team and jump on board with implementation of your plan. Ambiguity doesn’t scare you and “self-motivated” is your middle name.

**Key responsibilities**:

- Schedule and coordinate 100% of assigned case load in an efficient, effective and timely manner, while ensuring outstanding customer satisfaction.
- Monitor Carepro check-ins for assigned case load. Promptly identify tardy CarePros, notify client of delay, and determine appropriate remedial actions, if necessary
- Handle call-outs or emergency schedule changes with little or no advance notice. Identify available CarePros, re-staff schedules, and notify client of changes.
- Notify team of outstanding client issues at the end of each day and maintain a list of replacement CarePros for use by the designated overnight / on-call personnel.
- Participate in overnight / on-call duties
- Maintain accurate schedules, clock-in/clock-out records, and clear notes for exceptions in the Company’s systems, as required, to ensure accurate billing and payroll function.
- Document and escalate Client or CarePro issues to appropriate management, in accordance with agency policy and procedures, to ensure appropriate follow-up.
- Serve as point of contact for assigned Client base, and effectively address schedule changes, questions and complaints. Solicit Client feedback per company procedures.
- Assist Clients/CarePros with coordination of ancillary services such as in-city travel and scheduling of appointments, as required.
- Maintain Client and CarePro files in accordance with policies and procedures.
- Field Client inquiries over the phone in a knowledgeable manner.
- Contact and schedule CarePros for various training sessions and meetings.

**Qualifications**:

- Undergraduate degree or diploma (practical experience will also be considered)
- Experience in the Health care field preferred i.e. PSW, Health Care Aid
- Minimum 1+ years of experience in a fast-paced, deadline-driven role
- Exceptional ability to manage own workflow to ensure quality and efficiency

**Bonus Assets**:

- Strong knowledge and proficiency with Office 365
- Working knowledge of Google Apps
- Enjoy acting as a resource for Client/employee inquiries
- Valid driver’s license is an asset

**Salary**: $18.00-$21.00 per hour

Expected hours: 40 per week

**Benefits**:

- Company pension
- Dental care
- Employee assistance program
- Extended health care
- Life insurance

Schedule:

- Day shift
- Holidays
- Monday to Friday
- On call
- Weekends as needed

**Experience**:

- Office: 1 year (preferred)

Work Location: In person

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