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Customer Service Representative
3 weeks ago
**Job Summary**
**Duties**
- Provide accurate information regarding products and services.
- Assist customers with order placement, modifications, and cancellations.
- Provide full cycle service for our customers, from taking orders, inputting into system, sending off POs, and invoicing/crediting customers
- Handle complaints and resolve issues effectively while maintaining customer satisfaction.
- Collaborate with team members to enhance overall customer experience.
- Track inventory levels, and place POs as needed
**Skills**
- Excellent customer service and organization skills with a focus on building relationships.
- Proficient phone etiquette to ensure professional communication.
- Accurate data entry skills for maintaining detailed customer records.
- Fluency in English is required
- Strong problem-solving skills with a proactive approach to challenges.
- Computer Skills - Applicant must be literate in computer use including Microsoft Office Suite - especially MS Word and MS Excel
- Accounting software knowledge, especially in Sage 300 is an asset
- Ability to multi-tasking
- Self-starter and willing to learn
If this sounds like you, we want to hear from you.
Pay: $39,500.00-$50,000.00 per year
**Benefits**:
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Vision care
Flexible language requirement:
- French not required
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Work Location: In person