Program Assistant

1 week ago

Hamilton, Canada VON Canada (Ontario) Full time

**Requisition Details**

Employment Status: Regular, Full Time (1.0 FTE)

Program Name: Meals on Wheels

Number of Hours Bi-Weekly: 75

Work Schedule: Days

Union/Bargaining Unit: OPSEU

On Call: No

**Job Summary**

The Program Assistant will perform clerical tasks with a high degree of accuracy. Tasks involve but are not limited to reception/telephone support, records/file management, collecting/processing data, photocopying, scheduling and supporting volunteer depot locations. The Program Assistant reports to the Manager, Home & Community Care and works collaboratively with all members of the CSS team. In addition the Program Assistant works closely with the Meals on Wheels team to ensure exceptional customer service to VON clients and volunteers.

**Responsibilities**

  • Responsible for daily functions associated with the Meals on Wheels program including but not limited to scheduling of Meals on Wheels Volunteers
  • Verifying client meal/volunteer mileage reports, on-boarding new clients and supporting calls from clients using exceptional customer service
  • Filing and record management as well as responsible for ordering Meals on Wheels packaging
  • Works as a member of the Administrative team to support front reception role
  • Supports Meals on Wheels volunteer depot sites
  • Additional data entry as required
  • Other duties as assigned

**Qualifications**

  • Office Administration Diploma from a post secondary institution required plus a minimum of 3 years in an administrative office setting
  • Proficiency in Microsoft office suite programs and working knowledge of the client/staff data base system
  • Procura
  • Demonstrates professional manner and works collaboratively with colleagues, clients, families and community partners
  • Ability to work independently and as part of a multidisciplinary team. Excellent oral/written communication, interpersonal and organizational skills.
  • Ability to follow direction and maintain confidentiality. Must possess scheduling and verification experience
  • Other Relevant Information: Must possess a valid driver's license, have access to a reliable vehicle and have appropriate level of insurance
  • A current and original copy of a satisfactory Criminal Records Check is required upon the start of your employment
  • A Vulnerable Sector Search and/or Child Abuse Registry Check may be required
  • Ability to speak French is an asset in French Designated areas
  • The use of Personal Protective Equipment (PPE) may be required

Work Conditions and Physical Capabilities: fast-paced environment; attention to detail; lift and carry using appropriate lifting techniques; walk, sit, stand, and climb stairs; grip and fine hand movements.

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