Elisa Is Hiring An Assistant Reservations Manager

7 days ago

Vancouver, Canada Toptable Group Full time

One of the hottest restaurants in Vancouver, Elisa is designed by the internationally renowned and award-winning Rockwell Group in New York. This elegant and modern steakhouse breaks the old-school mold and highlights a vibrant see-and-be-seen destination restaurant. The convivial atmosphere flows from the lively bar and lounge and throughout the airy dining room.

**JOB SUMMARY**:
The Assistant Reservations Manager will support the tone for the entire dining experience through the initial guest contact. The incumbent will assist with all aspects of the front desk functions, guiding and mentoring the Host team ensuring a quality guest experience. The incumbent will also collaborate closely with management and the entire service team to ensure guest expectations are met and will also act as the Reservations Manager when needed.

**ESSENTIAL DUTIES AND RESPONSIBILITIES**:
(other duties may be assigned as required)

Coordinates all guests’ needs, special requests, and inquiries to ensure an unparalleled guest experience and assists the team with guest recognition
Manages a team that will warmly and efficiently welcome and seat guests
Trains new host staff to maintain high standards of service execution
Acts to best resolve problems to the satisfaction of all parties involved
Ensures all information provided to guests and team members is current and accurate
Initiates conversations with guests to identify personal preferences and records notes in guest profiles
Maintains exceptional cleanliness at the host station and in the guest waiting area
Promotes teamwork through daily communication and coordination with other departments
Possesses knowledge of the local area and provides valid and relevant directions, recommendations, and resources to successfully fulfill guest requests
Maintains a constantly professional, friendly, and hospitable workspace
Attends all departmental meetings and training sessions
Under the direction of leadership, initiates and executes special projects as required

**REQUIRED EXPERIENCE AND QUALIFICATIONS**:
Minimum 1 years’ relevant hospitality experience in a fine dining or comparable environment
Experience working in a front desk reception environment
Supervisor experience would be an asset
Post-secondary level of education or relevant hospitality degree is an asset
Excellent verbal and written English communication skills; fluency in a second language is an asset
Strong interpersonal skills and a positive can-do attitude
Professional presentation
Must possess a strong understanding of and have a passion for food and wine
Full understanding of and ability to operate, manage, and optimize OpenTable Guest Centre
Experience with creating, updating, and navigating documents in MS Office and Google Docs
Basic understanding of food and beverage point of sales (POS) system
Demonstrates a pleasant phone etiquette with use of professional and clear language
Able to think independently; possess good judgement and problem-solving skills
Able to work harmoniously and professionally with all coworkers
Must be able to stand for the duration of an entire shift
A valid Serving it Right certificate is an asset
Ability to work flexible hours including evenings, weekends, and holidays

This position will remain open until filled.

  • Reservation Manager

    1 week ago

    Vancouver, Canada U-Haul Full time

    Location:1070 SE Marine Dr, Vancouver, British Columbia V5X2V4 CanadaU-Haul is looking for someone who enjoys being part of a team, provides outstanding customer service, is results-oriented and wants to work in a fast-paced environment where each day is different and dynamic. If this sounds like you, then consider joining U-Haul as a Reservation Manager...

  • Reservation Manager

    2 weeks ago

    Vancouver, Canada U-Haul Full time

    **Reservation Manager**: U-Haul is looking for someone who enjoys being part of a team, provides outstanding customer service, is results-oriented and wants to work in a fast-paced environment where each day is different and dynamic. If this sounds like you, then consider joining U-Haul as a Reservation Manager Agent! U-Haul offers a wide range of personal...

  • Reservations Manager

    2 weeks ago

    Vancouver, Canada Ascent Car Rental and Tours Full time

    **Overview** **Duties** - Manage the reservations team to ensure efficient booking processes and high-quality guest service. - Utilize phone systems effectively to manage incoming calls and assist guests with their reservations. - Maintain accurate records of bookings, cancellations, and modifications in the rental management system. - Taking care of...

  • Manager, Reservations

    1 week ago

    Vancouver, Canada Rocky Mountaineer Full time

    The Manager, Reservations reports into Director, Global Reservations. The Manager, Reservations drives the sales success of the Rocky Mountaineer Reservations Team. This position is responsible for the execution of the Reservations Team sales strategies to exceed RM Sales goals through the efforts of the Direct, Travel Agent and Wholesale Vacation...

  • Reservations Manager

    2 weeks ago

    Vancouver, Canada Boulevard Kitchen & Oyster Bar Full time

    Boulevard Kitchen and Oyster Bar is currently seeking a Reservations Manager. Previous experience is required. You must be available to work Fridays, Saturdays and Sundays. **Responsibilities**: Answering the phone, fielding inquiries and relaying messages to the appropriate department Take reservations over the phone, online platforms, or...

  • Reservations Manager

    7 days ago

    Vancouver, Canada Hyatt Vancouver Downtown Alberni Full time

    Summary **Hyatt Vancouver Downtown Alberni | Soon to be Park Hyatt | Vancouver, BC** Join us in shaping the future of luxury hospitality! Located in the heart of Vancouver’s luxe shopping and nightlife hub, Hyatt Vancouver Downtown Alberni is a premier destination where timeless elegance blends seamlessly with contemporary sophistication. As we embark...

  • Reservations Agent

    2 weeks ago

    Vancouver, Canada Pan Pacific Vancouver Full time

    ***: ***: **KEY RESPONSIBILITIES**: **The key responsibilities of the Reservations Agent include but are not limited to**: ***: - Provides superior service for all guest calls; answers internal and external phone promptly, professionally with a friendly greeting & identifying self; addresses guest by name and uses callers name minimum 3 times during the...

  • Market Reservation Assistant

    17 hours ago

    Vancouver, Canada Northbridge Financial Corporation Full time

    We’re Northbridge Insurance. We’re proud to work with Canada’s most trusted commercial broker networks. We have a reputation for being one of Canada’s leading commercial insurance providers. Our employees are dedicated to understanding the needs of our customers and creating solutions that help Canadian businesses have a safer and brighter future....

  • Reservations Agent

    1 week ago

    Vancouver, Canada Pan Pacific Vancouver Full time

    *** **KEY RESPONSIBILITIES** The key responsibilities of the Reservations Agent include but are not limited to: - Provides superior service for all guest calls; answers internal and external phone promptly, professionally with a friendly greeting & identifying self; addresses guest by name and uses callers name minimum 3 times per call. - Enters guest...

  • Reservations Agent

    7 days ago

    Vancouver, Canada Pan Pacific Vancouver Full time

    ***: ***: **KEY RESPONSIBILITIES**: **The key responsibilities of the Reservations Agent include but are not limited to**: - Provides superior service for all guest calls; answers internal and external phone promptly, and professionally with a friendly greeting & identifying self; addresses guests by name and uses caller name minimum 3 times per call -...