Applicant Services Support

**Department** Office of the Registrar - Admissions

**Salary range** $50,837.16 to $68,637.60

**Hours per week** 35

**Grade** 7

**Posted date**

**Closing date** July 24, 2025

**Position Type** Full Time - Operating Funded

**Description**:
**_This position is a part of the Non-Academic Staff Association (NASA)._**

This position offers a comprehensive benefits package.

**Location -** This role is hybrid with a mix of remote and in-person. Work primarily takes place at North Campus, Edmonton.

**Working at the University of Alberta**
- The University of Alberta acknowledges that we are located on Treaty 6 territory, and respects the histories, languages and cultures of First Nations, Métis, Inuit and all First Peoples of Canada, whose presence continues to enrich our vibrant community._

The University of Alberta is a community of knowledge seekers, change makers and world shapers who lead with purpose each and every day. We are home to over 14,000 faculty and staff, more than 40,000 students and a growing community of 300,000 alumni worldwide.

Your work will have a meaningful influence on a fascinating cross-section of people — from our students and community members, to our renowned researchers and innovators, making discoveries and generating solutions that make the world healthier, safer, stronger and more just. **Learn more**.**

**Working for the** **Office of the Registrar**

**Position**

Reporting to the Assistant Registrar, Admissions (ARA), the Applicant Services Support will be responsible for providing excellent service to applicants to the University of Alberta and supporting the Student Service Advisors and recruitment staff as a key resource for admissions related questions from current and prospective students.

The Applicant Services Support is accountable for proactive problem solving, discretionary decision making to resolve the majority of student inquiries and determines what type of escalation is needed as necessary. Inquiries may concern a broad range of issues regarding policies, procedures, or programs.

Applicant Services Support will also need to be aware of other services offered across campus so they can make referrals as needed.

**Duties**
- Makes and receives student referrals; coordinates connection for students between faculty advisors and/or service providers on campus, i.e. Faculties and departments, University of Alberta International (UAI).
- Identifies problems and recommends solutions to Manager, Applicant Services and/or Specialists. Makes recommendations for a new or revised procedure where efficiencies can be optimized.
- May be required to participate in events or sessions with prospective students such as Open House.
- Identifies, requests, and confirms receipt of appropriate admission documentation required from applicants to support their Application for Admission or Readmission.
- Updates education taken at postsecondary institutions for and assesses for approved credit and edits faculty-posted transfer credit narratives, ensuring that transcript standards are maintained.
- May assist with special projects and other administrative duties as required.

**Minimum Qualifications**
- Completion of two-year diploma program required; an undergraduate degree is an asset; equivalent combinations of experience and education will be considered.
- Two years of minimum office related experience is required; with one year in a post-secondary environment preferred.
- Ability to work well as part of a team to meet targets and goals.
- Strong customer service orientation, interpersonal skills, tact, initiative and a positive outlook.
- Excellent time management skills with the proven ability to manage and prioritize multiple tasks and competing deadlines in a very demanding, fast-past environment while maintaining superior accuracy.
- Proven track record in building and nurturing relationships with internal and external stakeholders.
- Excellent verbal, written and interpersonal communication skills with superior attention to detail and superior level of accuracy.
- Strong commitment to service excellence, equity, diversity, inclusion and Indigenization.

**Preferred Qualifications**
- Experience working with undergraduate students and students whose first language is not English is an asset.
- Proficiency in French or another language other than English is an asset.
- Familiarity with Campus Solutions/PeopleSoft, Slate, Fresh Service or other Student Information Systems is an asset.

We thank all applicants for their interest; however, only those individuals selected for an interview will be contacted.

All University employees have a responsibility to foster a workplace that prioritizes safety in all its forms—physical, cultural, and psychological. This is achieved by promoting a safe environment, adhering to all safety laws, policies and procedures, completing all required safety training, identifying hazards and implementing controls, reporting incidents, and cont