Guest Services Supervisor

5 days ago

Blue Mountains, Canada Blue Mountain Resort Full time

Seasonal (Seasonal)
**WHAT'S IN IT FOR ME?**
- Free Alterra Mountain Pass for employees; ski or ride for free at Alterra owned destinations
- Alterra Mountain Passes for your family;
- Discounts on Blue Mountain Lift tickets for friends and family;
- Free skating;
- Staff priced meals &Starbucks treats;
- Staff room rates at all our hotels;
- Retail savings at Burton, The North Face, Red Devil Sports, Hillside, and more

**Hourly Rate of $23.27**

**Full-Time - 4-5 shifts a week**

**WHAT WILL I BE DOING?**

The Supervisor, Guest Services is the living, breathing example of the energy, positivity and proactivity that is required forpromoting and selling Blue Mountain Resort products, services and activities.
- Setting clear sales and service expectations for staff.
- Supervising, motivating, coaching and recognizing performance amongst the guest service team at multiple Guest Services and TicketBooth locations. Addressing, managing and documenting performance shortfalls as they happen. Conducting performance evaluations andsuggesting plans to help motivate workers to achieve goals.
- Training and leading front-line staff and ensure day-to-day operation and ongoing coaching and development.
- Developing SOPs and other training documents.
- Overseeing and, when necessary, handling sales transactions for season passes, tickets, rentals, lessons and attractions; managing acash float, balancing and reconciling daily sales, balancing safes, completing daily reporting and opening/closing all Guest Service locations.
- Managing guest expectations and seamlessly ensuring satisfactory service recovery.
- Developing and possessing an extensive knowledge of activities, events, resort amenities and surrounding area information.
- Maintaining equipment, supplies and amenities for department areas.
- Ensuring responsibilities are covered according to days off, Guest Service locations, orders, inventory, hours ofoperation and changing weather patterns.
- Monitoring and supporting online communication platforms such as Alto.

**WHAT DO WE NEED FROM YOU?**
- Previous supervisory, training, coaching and performance management experience, preferably within the hospitality industry.
- Experience with handling money.
- Excellent service recovery and conflict resolution skills in order to bring both guest and employee concerns to satisfactory closure.
- Ability to monitor and impact the bigger picture and the bottom line through strategizing to improve existing systems and sales procedures with a proactive mindset

**AUTHENTICITY | EMPOWERMENT | COLLABORATION | PURPOSE**

**BLUE MOUNTAIN RESORT COMPANY OVERVIEW**

Blue Mountain Resort is Ontario's largest mountain resort. Nestled on the shores of Southern Georgian Bay,on the traditional territory of the Anishinabek Nation: The People of the Three Fires known as Ojibway, Odawa, and Pottawatomie Nations.Only 90 minutes outside Toronto, Blue Mountain has become the four-season outdoor destination of the North. Blue Mountain is owned by Alterra Mountain Company.

**ALTERRA COMPANY OVERVIEW**

Alterra Mountain Company is a family of iconic year-round mountain destinations, the world's largest heli-skiing operation, and Ikon Pass - the premier ski and snowboard season pass offering access to more than 50 iconic mountain destinations around the world.

Headquartered in Denver, Colorado and born out of a shared love of the mountains and adventure, Alterra Mountain Company exists to shape the future of mountain adventure.

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