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Medical SPA Manager
2 weeks ago
Our cutting-edge Medical Spa - Laser Spa Group has 2 clinics in the Hamilton and Burlington area. What makes us unique is our fun, progressive culture and that we are award-winning and medically based, meaning that procedures are performed by medical professionals in our clinics using the most cutting edge technology in the world.
**POSITION OBJECTIVE**:
The Medical Spa Manager is primarily responsible for the growth and expansion of both clinics; implementation of new strategies through effective leadership and management. The Medical Spa Manager ensures that the sales process is maximized, quality service and care are delivered to clients, the consultant and nurse team members are coached and developed, and key operational and service standards are maintained.
**FUNCTIONAL/TECHNICAL RESPONSIBILITIES**:
1. Development of sales targets and analysis of weekly, monthly and annual goals and strategy to increase sales. Manage lead volume & progress and service/products upgrade.
2. Develops and executes marketing strategies focused on achieving financial goals, for direct client acquisitions and inter-department referrals.
3. Manage day to day operation of the spa, including; reception, reservations, hosting, maintenance/quality control; including service, cleanliness and product usage, etc.
4. Responsible for hiring, training, scheduling, performance reviews, conflict management, business building, skill enhancement and goal setting.
5. Analyzes and monitors Key Performance Indicators (Contract sales, department profits, expenses, retention, etc.) to identify trends, opportunities, deficiencies; takes action to positively impact sales and profit.
6. Models the brand, values, and lifestyle and maintains a professional image at all times; sets high standards for self, based upon competency model; builds an effective network within the company, across all departments, and in the local market.
7. Ensures team members complete all paperwork, client forms, client correspondence, series sold etc. in an accurate and timely fashion.
8. Ensures medical staff are adhering to treatment standards and are fully executing the department’s programs and procedures. Enhance current and create new standards as per healthcare regulations.
9. Researches and resolves client concerns promptly; shares best practices regarding client retention and service with other departments/managers so all can learn from concerns and solutions; puts the client first and models service and care standards at all times.
10. Tracks performance on sales activities, staff productivity and supplies/inventory.
11. Ensures team members are engaged and morale is high within the department; recognizes team members for high performance on a daily basis; communicates information needed to all team members and conducts weekly or monthly team member meetings.
13. Prepare payroll.
14. Performs additional duties as assigned.
**COMPETENCIES**:
**CLIENT FOCUS**
Builds client confidence, is committed to increasing client satisfaction, sets achievable client expectations, assumes responsibility for solving client problems, ensures commitments to clients are met, solicits opinions and ideas from clients, responds to internal clients.
**RESULTS FOCUS**
Targets and achieves results, sets challenging goals, prioritizes tasks, overcomes obstacles, accepts accountability, sets team standards and responsibilities, provides leadership/motivation.
**BUDGETS/COST CONTROL**
Plans for and uses resources efficiently, always looks for ways to reduce costs, creates accurate and realistic budgets, tracks and adjusts budgets, contributes to budget planning.
**PEOPLE DEVELOPMENT**
Provides feedback and coaching, rewards hard work and innovation, builds strong relationships, leverages strengths, challenges and develops staff members, and communicates effectively with team members.
**STRATEGIC THINKING**
Creates and communicates a long-term vision, balances short and long term goals, keeps own and team's work aligned with overall goals, understands the market and can predict change, understands the industry and the competition, creates and adjusts strategic plans.
**QUALIFICATIONS**:
1. Minimum of five years of management in medical or laser environment preferred
2. Knowledge of spa products, medical cosmetic procedures and inventory management
3. Must enjoy sales and working directly with clients to ensure excellent customer service
4. Ability to work weekends and evenings when required by business needs
5. Medical or health related college degree preferred
6. Proven track record of meeting and achieving goals/targets, cost control skills
7. Excellent technical/computer/closing skills
8. Ability to create and implement such documents as staff schedules, safety rules, standard operating procedures, and performance reviews
9. Must have strong written and oral communication skills.
10. Must be able to prioritize, multi-task and have creative problem solvi
