Personal Lines Customer Care Specialist

**Company description**

Crosbie Job Insurance Limited is the product of two long-time Newfoundland families, the Crosbies and the Jobs. The company was purchased in September 1984, by Jim Crosbie, when it was known as Job’s Insurance.

As a company that is the product of two traditional Newfoundland families, Crosbie Job has a vast background. Records indicate that the Job Brothers operated as an agent for the Royal Liverpool Insurance Company as far back as 1851, and the Crosbies’ participation in the insurance industry dates back prior to the 1900s.

Both families were initially fish merchants in St. John’s. Their operations required them to process then ship fish back to Europe. Due to the risky nature of shipping, both families perceived the need to continually obtain marine cargo insurance. These relationships lead both families to obtain general insurance markets in London. They wrote for companies such as Lloyds, Royal, etc. With their general insurance markets, both families began to write other types of insurance such as fire, liability, etc. The Crosbies have a steep history throughout Newfoundland and Canada. Jim has worked in the industry since 1959, when he began working with Holmwoods, Bach, & Manson (a Lloyds of London Broker).

He returned to Canada in 1964 to work with Crosbie, Manson & Mackinnon of Montreal. Upon his return to Newfoundland, Jim operated the Insurance Division of Crosbie Company Limited, which later became Crosbie Reed Stenhouse, then Reed Stenhouse. In 1984, Job’s Insurance was purchased and the new company became known as Crosbie Job Insurance Limited. With the purchase, Jim became President and Chief Executive Officer. In 2018, Jim's son Basil purchased the company and assumed the role as President. Basil had been with the company since 1995, and has a plethora of experience

Crosbie Job Insurance has a rich history in Newfoundland. We provide insurance in numerous fields such as personal, commercial, and marine insurance. We offer innovative insurance products tailored to suit our customers’ individualized needs. We specialize in difficult risks, including offshore and the Arctic Frontier. Besides St. John’s, Crosbie Job Insurance has eight Broker Representative Offices. We are responsible for 44 licensed individuals, who are available to service our clientele. We continue to search for new markets to ensure the best possible value for our customers and to be able to place those difficult risks

**Job description**

We are seeking a Personal Lines Customer Care Specialist to join our team. Not your average customer service position With our focus on customer service, we are always looking for new and dynamic ways to improve every aspect of our customers’ experience. Our caring staff combined with our various technology offerings give our customers the best of both worlds.

Attention to detail is a must for this role along with a willingness to be part of a collaborative team.

Responsibilities include:

- Providing friendly and professional service to our clients
- Quoting New Personal Lines Business such as home and auto
- Ensuring customer requests to policy changes are performed
- Reviewing Policy Renewals, endorsements and customer service on accounts through company established workflows
- Reviewing renewals for adequacy of coverage,
- Ensuring all policy documents are correct and processed in a timely manner

**Benefits**:

- Competitive Salary
- Group Health & Dental
- Long Term Disability Plan
- Employee RRSP Matching
- Much More

**Requirements**:

- Minimum of Level 1 Property and Casualty Insurance License (or will to obtain)
- Conscientious, with a strong attention to detail and high level of organization and accuracy
- Excellent verbal and written communication skills
- Proficient computer skills and working knowledge of Microsoft Office programs
- Ability to multi-task, prioritize and follow-up on uncompleted tasks in a timely manner
- Working knowledge of company portals, or at least be computer friendly
- Able to work in a “paperless” environment
- Self-starter and team player

Salary is Negotiable Based on Experience.

Crosbie Job is an equal opportunity employer. We value diversity in the workplace. Individuals that represent a variety of backgrounds, perspectives, and skills are encouraged to apply.

On those selected for Interviews will be contacted.

Work Remotely
- Our office works in a hybrid model. Team members are expected work from the office and can choose to work a # of days from home. Initially the selected individual will be required to work from the office till his/her manager is confident in the his/her ability to work remotely.

**Job Types**: Full-time, Permanent

**Salary**: $40,000.00-$50,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Dental care
- Extended health care
- On-site parking
- Paid time off
- RRSP match
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

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