Client Success Manager

6 days ago

North York, Canada iNCOM Web & eMarketing Solutions Full time

InCom Web & e-Marketing Solutions works closely with real estate professionals, from the local to national levels throughout USA & Canada. Our team of web developers, designers and digital marketing specialists know how to develop and deliver a superior service to our customers.

With InCom's all-in-one lead generation platform and managed advertising services, realtors are able to generate real estate leads, close more deals and grow their business.

InCom is currently recruiting for a Client Success Manager
- Provide training and support to clients
- Maintain relevant training documents and materials for all levels of training
- Create “how
- to” training videos. This includes writing the scripts, recording the videos and performing the video editing.
- Organize and deliver technical training consistent with course content, objectives and delivery strategy
- Support the improvement of current or the creation of new web-based or instructor-led training courses.
- Updates course documentation on a continuous basis to ensure timeliness and relevance, maintains technical resource library, and keeps records of training activities
- Perform web-based training and support through online tools such as EasyWebinar and Zoho Assist
- Create and update training material such as end-user manuals/guides, presentations, references
- Contribute to the creation of educational content;
- Drive customer loyalty and product adoption through a variety of mediums, including webinars;
- Provide excellent support and ensure a high retention rate.
**Qualifications/Requirements**:

- 2+ years relevant work experience in a customer-facing, customer success, account management or strategic role. (SaaS, Marketing Agency / IT or Real Estate industry experience preferred);
- 1 -2 years experience in a professional services and/or training role
- Excellent Presentation Skills
- Impeccable written and verbal communication and interpersonal skills;
- A positive attitude and ability to excel under pressure
- Ability to maintain a high level of client retention and satisfaction;
- Capable of working independently and cross-functionally, multitasking;
- A detail-oriented with strong time management skills;
- Knowledge of the digital marketing space, and a passion for marketing technology
- Technical/Documentation writing skills are an asset
- Experience with a Content Management Systems (CMS) is an asset
- Canadian University degree and/or college diploma in Business/Marketing/ or related field is an asset;
- SaaS: 1+ year (preferred)
- Enterprise Software: 2 years (preferred)
**What We Offer You**:
A fun and vibrant culture that welcomes everyone's talent, ideas and original thinking.

Join one of the fastest-growing marketing companies in North America and be part of fresh and exciting developments.

Great earnings and career advancement potential.

Benefits and performance bonuses.

Convenient location - 2 min walk from Sheppard West station

**Salary**: $52,000.00-$77,000.00 per year

Additional pay:

- Bonus pay

**Benefits**:

- Dental care
- Paid time off
Schedule:

- Monday to Friday

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