Client Success Manager – Project Delivery

Drake International is seeking a bilingual Client Success Manager – Project Delivery to join one of our mission-driven client organizations on a full-time, permanent basis. This role is ideal for a highly organized, client-focused professional who thrives on owning delivery, coordinating stakeholders, and ensuring clients achieve meaningful outcomes.

You will serve as the primary point of accountability for client-facing initiatives, overseeing planning, execution, optimization, and reporting. Working closely with client organizations, internal teams, and external partners, you will ensure initiatives are delivered smoothly, on time, and to a high standard.

This role is open to professionals from a wide range of backgrounds, including client success, account management, project management, customer experience, consulting, events, or operations. Direct nonprofit or fundraising experience is not required.

What We Offer

- Employment Type: Full-time, permanent
- Salary Range: $78,000–$82,000
- Work Model: Hybrid – remote work with in-person meetings and events in the Ottawa area
- Comprehensive Benefits: Employer-matched RRSP, health and wellness benefits, annual salary review, and cost-of-living adjustments
- Purpose-Driven Work: Contribute to initiatives that create meaningful impact while building transferable client leadership and delivery skills

Key Responsibilities

Client Success & Delivery Ownership

- Act as the primary point of contact for assigned client organizations
- Build and maintain strong, trust-based relationships through proactive communication and consistent follow-through
- Ensure a high-quality, end-to-end client experience

Project & Program Delivery

- Lead the planning, execution, and coordination of client initiatives from intake through completion
- Translate client goals into clear project plans, timelines, and deliverables
- Manage multiple concurrent initiatives while maintaining attention to detail and delivery standards

Stakeholder Coordination

- Collaborate with internal teams and external partners to ensure alignment and smooth execution
- Represent the organization in client meetings, presentations, and events (virtual and in person)
- Deliver presentations and updates in both English and French

Insights, Reporting & Optimization

- Track progress and performance against objectives
- Prepare clear reports and recommendations for clients and internal stakeholders
- Identify opportunities to improve delivery processes, engagement, and outcomes

Growth & Continuous Improvement

- Support the development of new client relationships through excellent delivery and referrals
- Contribute to process improvements, documentation, and best practices across the client success function

Qualifications & Experience

- Bilingual fluency in French and English (required)
- 4+ years of experience in client success, project management, account management, customer experience, or a related client-facing role
- Strong ability to manage competing priorities and multiple stakeholders
- Demonstrated ownership mindset with a strong focus on delivery and client outcomes
- Proficiency with Microsoft Office and CRM or project management tools
- Valid driver's license and ability to attend in-person meetings and events as required

Key Attributes for Success

- Dedicated, diligent, and dependable
- Highly organized with strong execution discipline
- Client-management obsessed with service quality and follow-through
- Comfortable operating in dynamic, stakeholder-rich environments

Since 1951, Drake International has been a global leader in flexible and permanent staffing, connecting people with the right roles at any stage of their careers across Canada and internationally. As a trusted recruitment and HR partner, Drake works directly with employers to provide access to career opportunities at no cost to candidates, using a human-centered and transparent recruitment approach.

Drake International is an equal opportunity employer and is committed to fostering an inclusive, accessible, and diverse workplace. Accommodations are available for applicants with disabilities throughout the recruitment process. If you require accommodation, please contact your Drake representative.

Artificial Intelligence (AI) Disclosure

Drake International may use artificial intelligence–enabled tools to support certain aspects of the recruitment process. These tools are used to assist recruiters and do not replace human decision-making. All hiring decisions are made by qualified recruitment professionals to ensure fairness, transparency, and consistency.