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Inside Sales Support Representative

3 weeks ago

SaintLaurent, Canada SpaceBridge Inc. Full time

**Responsibilities**:

- **RMA (Return Merchandise Authorization) Management**:

- Process and track RMA requests, ensuring timely resolution.
- Communicate with customers and internal teams regarding processing, return status and next steps.
- Maintain accurate records of all RMA activities.
- **Sales Order (SO) Processing**:

- Create and manage sales orders, ensuring accuracy and completeness.
- Track order progress and coordinate with relevant departments to ensure timely closure in the system.
- Address and propose solutions for any discrepancies or issues in the sales order process.
- **Logistics & Shipping Support**:

- Prepare shipping support documents, including invoices, packing lists, and customs paperwork.
- Coordinate with couriers, shipping carriers, and internal teams in supply chain to ensure smooth logistics operations.
- Support order fulfillment and resolve any shipping-related issues.
- **Part Number (P/N) Creation**:

- Generate and manage part numbers in the system.
- Ensure part numbers are correctly documented and aligned with inventory records.
- Work closely with engineering and supply chain teams to maintain accurate product data.

**Skills & Qualifications**:

- Bachelor’s degree in Business, Logistics, or a related field (preferred).
- Minimum 3 years of experience in inside sales, order management, logistics, or a similar role in technology manufacturing sector.
- Strong organizational and multitasking abilities.
- Attention to detail and accuracy in data entry and documentation.
- Good communication skills and ability to collaborate with multiple teams.
- Knowledge of shipping and logistics processes is a must.
- Familiar with ERP/CRM systems (e.g., MAX, Salesforce) and Microsoft Office Suite.
- Ability to work under pressure dealing with situations involving tight deadlines.

**Education**:

- Bachelor's Degree (preferred)

**Experience**:

- Inside sales: 2 years (preferred)
- manufacturing industry: 1 year (preferred)
- ERP systems: 1 year (preferred)

**Location**:

- Saint-Laurent, QC (preferred)

Work Location: In person