Help Desk Technician

1 week ago

Toronto, Canada Holland Bloorview Kids Rehabilitation Hospital Full time

**Why join our team?**
- Hybrid work opportunity (50% remote work available for this position)
- Participation in one of Canada’s Top Ten public sector pension plans, HOOPP, offering a defined benefit plan with Holland Bloorview contributing $1.26 for every dollar contributed by employee.
- Competitive benefits package including 3 weeks’ paid vacation to start, two paid float days, 10 paid stat holidays, health and dental insurance plus paid sick leave.
- Holland Bloorview has been named one of Greater Toronto’s Top Employers for the 13th consecutive year

**Key Responsibilities**
- Use Heat Help Desk system to track and monitor support calls
- Provide support to end users using remote tools
- Provide support for Windows Operating systems (Windows 10/11)
- Provide end user support related to network connectivity, wireless access, printing, basic user account administration, user profile configuration, group folder access etc.
- Provide support for Microsoft Office 2016/Office 365
- Install approved software on computer systems
- Provide end-user support for Cisco VOIP
- Create and maintain technical documentation as needed
- Participate in quality improvement initiatives, support the maintenance of a safe and healthy work environment and advance a culture of client/patient safety through work and daily practices
- Other duties as assigned

**Qualifications**
- Minimum one year directly related technical experience, preferably in a Help Desk or Service Desk environment.
- College degree in Computer Science or equivalent.
- Well-developed troubleshooting and decision-making skills to quickly resolve technical issues and to escalate unresolved issues in a timely and appropriate manner
- Experience supporting Microsoft Windows 10/11 operating systems
- Knowledge and understanding of Active Directory
- Experience working with Windows Administration Tools
- Demonstrated knowledge of TCP/IP and experience using related troubleshooting tools
- Experience using and supporting Microsoft Office 2016/Office 365
- Team oriented with excellent interpersonal skills
- Excellent communication skills (both written and verbal)
- Excellent documentation skills
- Well-developed customer service skills
- Demonstrated organizational skills with the ability to prioritize concurrent issues

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