Events Registration Manager- Meetings and Incentives- Hybrid

**Events Registration Manager**- Meetings & Incentives**

The Registration Manager is responsible for communicating with program attendees and managing the overall success of the attendee experience. This role is critical in supporting multiple elements of pre-planning, execution and post-program responsibilities while partnering with the internal team. Additionally, the RM collaborates with the client, supplier partners and internal team members related to each program.

This position is 3 days remote, with 2 days in office per week in our Toronto location

**Expedition Expectations**

**Client**:

- Understands client/attendee interests, issues, expectations, and priorities
- Adheres to Creative Group policies regarding appropriate and professional client/attendee interaction
- Participates and consults during client discovery meetings and collaborates with Program Manager and Web Project Specialist to translate specific client needs into registration requirements
- Actively participates in ongoing client planning calls by contributing to registration discussions

**Registration Operations**:

- Manages registration database to maintain data integrity
- Produces and maintains reports and manifests as needed, with an understanding of how this data affects the program integrity
- Collaborates closely with Program Manager and other internal team members to ensure data is continually aligned with program needs
- Works in partnership with internal departments to manage program deliverables pertaining to Web Project Specialist website build and Travel Services airline ticketing
- Partners with Project/Program Manager to provide personalized print materials based on registration data
- Manages on-site attendee experience if on-site for program execution
- Interacts directly with attendees on program related inquires contributing to the overall positive attendee experience
- Acts as main contact for hotel room requirements and manage all aspects of hotel room block including attrition deadlines, special requests, etc.
- Creates timelines for tasks specific to registration in collaboration with Program Manager
- Ensures quality, synchronicity, and on-time delivery of all program deliverables

**Financial Management**:

- Is able to interpret and manage contract terms related to aspects of the program design (i.e. transportation, attrition, activities, etc.)
- Works in tandem with the Program Manager on budget and scoping management as it pertains to registration
- Reconciles final hotel room invoice and any other suppliers worked with directly
- Understands labor hours as it relates to program profitability

**Leadership**:

- Be a sought-after partner by building trust with clients, attendees, internal team, and external partners
- Leads internal registration teams
- Leads, guides, and consults internal partners on discussions related to registration
- Strives to develop process efficiencies
- Builds strong working relationships with internal and external team members
- Seeks opportunities for growth and development
- May onboard new hires to ensure that standard SOPs are followed
- Seek feedback, absorb, and act in the spirit of continuous personal development
- Gathers, shares, and applies learnings for continuous process improvement
- Can adapt and work successfully with any client, partner, and program

**Performs other duties as assigned.**

**Passport to Success**
- Bachelor's degree in Hospitality, Business, or a related field, or a combination of education and experience is required
- Minimum of 2 years of experience in data management/customer service is required, or relatable experience
- Proficiency in Microsoft Word, Excel, and PowerPoint
- Knowledgeable in Microsoft Teams, SharePoint, One Drive, Zoom and other collaboration tools
- Proficient in database management tools

**Going the Extra Mile**
- Models behavior that reflects our organization's Vision and Core Beliefs
- Must possess excellent interpersonal skills to be able to work cross-functionally, develop strong and positive internal and external relationships with the client, deliver superior customer service derived from a spirit to help and serve others, and to help onboard others
- Models a positive, solution-based approach and be flexible and open to change to be adaptable to clients, partners, and teams
- Must possess self-awareness to understand own strengths and areas of opportunities, and how their behavior/words affect others
- Must be able to work autonomously, while thriving in a team environment
- Must be organized to be able to manage multiple projects and tasks, in various phases, simultaneously, and prioritize deadlines
- Must take initiative and be resourceful, and be able to work independently with clients
- Must be an active and discerning listener to identify participants' needs
- Must be able to maintain client confidentiality

**Embark on the next step in your career journey with Direct Travel****

**Benefits Onboard**

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