E-commerce Team Lead

**Ecomm**Team Lead**

**JOB OVERVIEW**

The Ecommerce (Ecomm) Team Lead is responsible for leading the planning, execution, and ongoing management of all Fairware-managed ecommerce stores. This includes overseeing new store builds, annual refreshes, customer service, inventory performance, and leading team meetings. The role acts as the primary project manager and point of contact for ecommerce initiatives—working with internal teams, clients, fulfillment partners, and developers to ensure seamless B2B store operations and client satisfaction.

The Ecomm Team Lead plays the lead role in managing the details and execution of each store and program, from planning to post-launch analysis.

**ROLES AND RESPONSIBILITIES**

**Store Builds & Project Management**
- Lead the planning and project management of all new ecommerce Shopify store builds and annual upgrades/refreshes.
- Act as the primary lead on all aspects of store builds—coordinating deliverables across Account Managers, Sales Coordinators, Warehouse, developers, and clients.
- Maintain and manage detailed project boards for every store build to track tasks, timelines, and responsibilities.
- Ensure all relevant Slack channels are created and maintained for stores and key accounts.
- Ensure store builds meet all milestones and are launched on time with fully functional and optimized systems.
- Conduct functionality audits on all stores at regular, predetermined intervals and manage necessary updates to ensure continuous improvement of the client experience.

**Systems, Processes & Technology**
- Optimize the Shopify platform and supporting tech stack to ensure smooth B2B ecommerce operations.
- Identify and troubleshoot bottlenecks or performance gaps, working with the Ecomm Coordinator or developer to implement improvements.
- Document and update all ecommerce processes, SOPs, and protocols for efficient store management and new builds.
- Establish a regular schedule for system/process review and team training.
- Manage Shopify apps and integration and provide costing and data analysis

**Inventory & Fulfillment Management**
- Coordinate with warehouses to ensure that all orders are being fulfilled daily and KPIS are met.
- Coordinate 3PL communications, setting up integrations, and ensuring expectations are met on a daily basis.
- Ensure we meet our inventory KPIs in our internal warehouse, as well as with our external 3PL partners. This includes, but not limited to, opening inventory orders, turn rates (target of 2-3 turns per year), weekly inventory reports, and forecasting.
- Where needed, provide inventory analysis and demand forecasting for ecommerce stores.

**Team Leadership & Coordination**
- Lead, train, and support the Ecommerce Coordinator, including providing vacation coverage.
- Lead regular Ecommerce Team meetings, including maintaining active agenda and notes, to ensure effective communication, alignment on store activity, and cross-functional collaboration.
- Ensure projects tasks are up to date with accountabilities and deadlines noted.
- Provide backup support for store inboxes and respond to ecommerce-related inquiries, routing to the appropriate team member when needed.
- Coordinate relationship with external partners including developers and inventory technology partners (i.e. skusavvy)

**Client Support & Reporting**
- Assist in drafting and updating Statements of Work (SOWs) and support renewal of ecommerce client contracts.
- Ensure stores meet core performance goals, including customer service levels and inventory turn targets.
- Maintain schedule of contact renewal dates, and ensure it happens with the Account Manager

**REPORTS TO**
- Director of Operations

**QUALIFICATIONS**
- 2-4 years of experience in ecommerce management, online store operations, or digital merchandising.
- Strong project management skills with a proven track record of leading multi-stakeholder initiatives. PMP certification is considered an asset.
- Experience with Shopify, ecommerce integrations, and digital product workflows.
- Familiarity with inventory management, 3PL systems, and ecommerce fulfillment.
- Experience mentoring or managing team members.
- Exceptional organizational and multitasking skills with attention to detail.
- Excellent communication and collaboration skills, both verbal and written.
- Proficient in cloud-based tools including Office 365, Slack, and Asana. Familiarity with Commonsku, LLMs, Canva, and Adobe Illustrator is an asset.
- Commitment to social responsibility, sustainability, and ethical product practices.
- Looking for someone who is located in Vancouver or willing to relocate and able to work from our office.