Account Manager

Join us on our mission to engage every student in their journey from education to career._

**About myBlueprint**

Come grow your career with us

**About the Opportunity**

myBlueprint is known for our outstanding Customer Success Team, with a reputation for going above and beyond to provide best-in-class support throughout the entire customer lifecycle. We are dedicated to providing excellent account management and training to our district partners while making an impact on student success every day.

Reporting to our Manager of Customer Success, as our Bilingual Account Manager for myBlueprint, you will play an integral part in the customer journey by fostering relationships with existing stakeholders and new champion users, driving adoption, communicating best practices, and overseeing the renewal process. You will be responsible for a unique portfolio consisting of Small/Medium English Accounts + Enterprise to Mid-Market French Accounts. As our Bilingual Account Manager, you’ll set yourself up as a trusted advisor while working with school/district leads (English and French) from across the country. You will drive value and retention through proactive problem-solving, upselling, expansions, and cross-selling.

If you are a goal-driven and dynamic individual interested in providing solutions to improve student success and learning experiences, and you have a background in education, then this role could be a perfect fit for you

**_ What you will do:_**
- Own and drive the customer lifecycle with medium-sized English accounts + the majority of French accounts
- Interact with school/district leads and champion users to drive adoption, engagement, and solicit feedback
- Host virtual meetings to collaborate with leads to put a meaningful implementation plan in place for the school year and discuss training options
- Work closely with the Customer Success team to design and implement initiatives that improve the customer experience at each stage of the journey
- Collaborate with the Customer Success team to improve retention and proactively mitigate risk
- Establish measurable goals and KPIs for your customer accounts
- Track all implementation, post-implementation adoption activities, and customer interactions
- Provide updates on outstanding queries, reports, and requests
- Share customer insights, ideas, and challenges with the other departments at myBlueprint to help inform product development and company initiatives
- Contribute to our internal and external processes and documentation based on customer data, trends, and needs
- Develop account-specific resources to assist with implementation objectives and workshop/training goals (e.g., custom guides, custom slide deck, handouts, demo accounts)
- Deliver and customize targeted training for various customer needs
- Drive customer retention by staying ahead of customer needs and offering new insights, strategies, and functionality
- Identify and pursue growth & expansion opportunities within your accounts
- Understand your customers’ requirements and level of adoption of the platform to proactively assess risk in upcoming contract renewals
- Manage, forecast, and secure renewals from your portfolio
- Uncover referral and collaboration opportunities within your portfolio
- Strong business acumen and proven ability to influence decision-makers in various sizes of organizations
- Proven experience increasing software adoption, and leveraging Customer Success best practices
- Proven ability to develop strategies, translate them into initiatives, and track success
- Experience in preparing and delivering presentations targeted to a senior audience
- Ability to explain technical solutions, establish goals, develop opportunities, and provide reporting/dashboards to identify trends and improve the customer experience
- Demonstrated operational excellence in analytical thinking, process development and iteration, problem-solving, communication, and planning
- Able to collaborate across the organization and with external stakeholders
- Strong operational skills that will drive organizational efficiencies and customer satisfaction
- Proficient with various software tools including Salesforce, Catalyst, and Jira
- Willingness to professionally address escalated customer issues with speed and urgency
- Ability to work autonomously as well as within a team
- Coachable nature, eager to learn and develop, open to feedback, and thrive in a collaborative environment

**_ Bonus points for:_**
- Experience in the K-12 Ed Tech Industry or Education is a major asset
- Experience in Sales or Technical Support

**Our Team**

Our team is full of talented and purpose-driven people who are dedicated to making an impact in the education technology industry. We are incredibly proud of the work we do and we care **_a lot_** about the students and educator partners that we work with. The core values we live by are: _we take ownership, we make each other better, we invest in const