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Server/relief Supervisor

3 weeks ago

Halifax, Canada HOTEL HALIFAX Full time

We are looking for a talented individual to add to our team.

A shift premium of $1.61 above the Server rate will be paid while performing supervisory duties.

**RELIEF FOOD & BEVERAGE SUPERVISOR RESPONSIBILITIES**:

- Ensure all department operational procedures are followed in accordance with standards
- Greet then seat and service guests in accordance with Standards.
- Assist with service and/or bussing when necessary to ensure superior guest satisfaction.
- Monitor the schedule daily, ensuring that staffing levels are maintained and consistent with business levels while following the guidelines created by the hotel and union.
- Maintain a positive working atmosphere for both team members and guests alike
- Follow through on guest requests and/or complaints.
- Participate in the development of the merchandising &marketing of all F&B services
- Liaise closely with the Culinary team and promote teamwork between the Culinary and the Outlet team members.
- Relay suggestions about menu items and guest feedback to the Outlets Manager.
- Assist with the recruitment, selection, training, and development of Outlet team members to ensure high standards are maintained.
- Contribute to the on boarding process
- Assist with monthly team meetings; ensure proper follow up on issues requiring attention
- Ensure all financial reporting is maintained and accurate, including payroll and billing
- Actively participate and contribute to project work identified by the Food & Beverage Services Manager.

**QUALIFICATIONS**:

- A friendly and enthusiastic individual with a neat professional appearance.
- Demonstrate exceptional guest service skills with a passion to continually anticipate and exceed guest expectations.
- Minimum 2 years experience in Food & Beverage Industry
- Experience working in unionized environment
- Formal hospitality training an asset (i.e., degree or certificate program)
- Must be well organized, results oriented and flexible to work various scheduled shifts (days, evenings, weekends, holidays, split shifts)
- Must be problem solver combined with excellent interpersonal and communication skills and strong attention to detail
- Must be strongly motivated with proven leadership skills
- Micros an asset
- Able to handle a physically demanding workload, including lifting and standing for long periods of time.
- Knowledge of wine service is an asset.
- Responsible Beverage Server Certificate
- Initial step toward being a supervisor/leader in the future

Hours and shifts will vary according to occupancy & the needs of the department.

**Job Type**: Permanent

**Salary**: $13.62-$16.23 per hour

Additional pay:

- Tips

**Benefits**:

- Dental care
- Extended health care
- RRSP match
- Vision care

Schedule:

- Day shift
- Evening shift

**Experience**:

- serving: 1 year (preferred)

Licence/Certification:

- Smart Serve (preferred)