Installation Coordinator

2 weeks ago

Delta, Canada Trail Appliances Ltd. Full time

Working at Trail Appliances means joining an entrepreneurial-minded, driven team dedicated to delivering an exceptional customer experience. Trail Appliances is the leading independent appliance retailer in Western Canada. We’re a fast-growing company with over 500 employees in British Columbia, spread out over 10 showrooms, 3 Outlet Centres, 3 distribution centres, and 4 offices in BC's major markets. Join our team of trailblazers

**Our core values**:
Integrity - We do what’s right, even when no one is looking.

Improvement - We do it well. Then we do it better.

Caring - We put ourselves in others’ shoes.

Authenticity - We like people, not pretense.

Determination - We kick down walls.

**We have everything we need to inspire our customers. Except you.**

The Installation Coordinator is a pivotal role within our sales support team, responsible for coordinating schedules and ensuring customers are aware of their installation expectations. This position requires a proactive, organized, and customer-focused individual who can manage multiple tasks and communicate effectively with customers, 3rd party installation partners, and other team members within Trail. The Installation Coordinator will play a critical role in enhancing customer satisfaction and operational efficiency

**As Installation Coordinator, you will**:

- Communicates with customers regarding appointment details, inquiries and sets installation expectations
- Serve as the primary contact for customers regarding installation schedules, updates, and queries.
- Reviews inbound installation requests and arrange with appropriate 3rd party installers
- Confirmation of secured appointments and ensuring paperwork is submitted with accurate information content to both internal Trail parties and also
- Maintains 3rd party installers availability schedule in relations to fixed installation program and share information with appropriate parties
- Prepare and analyze reports on installation performance, identifying trends and areas for improvement.
- Coordinate with the warehouse, delivery and purchasing teams to ensure success on installation day
- Address scheduling conflicts and logístical challenges promptly and efficiently.
- Develop contingency plans for potential issues that could impact installation schedules.
- Implement process improvements to enhance overall efficiency and service delivery
- Collaborate with sales, customer service, and operations teams to align schedules and meet customer needs.
- Participate in regular team meetings to discuss operational updates and share feedback
- Review of installer invoices and forward these to Finance for payment.

**To be successful in this role you have**:

- Excellent organizational and time management skills.
- Strong communication and interpersonal abilities.
- Proficiency in scheduling and logistics software.
- Problem-solving skills and attention to detail.
- Customer service orientation with a positive attitude.

**Why join Trail?**:

- Paid time off
- Generous employee discounts
- Employee Recognition Program
- Extended health care and dental coverage
- Gym membership discount
- Professional Development Programs
- Career Progression
- Company events

We inspire possibilities, make shopping ridiculously easy, and help create special moments at home. Are you ready to meet your team?

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