Industrial Technical Services Representative

**I. Job Summary** Partners with Industrial Sales team to drive industrial and hazardous waste sales revenue growth. Provides customer service and support for internal and external customers. Applies technical knowledge to consult with existing and potential customers on transportation and disposal options. **II. Essential Duties and Responsibilities** To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other additional duties may be assigned. - Assists customers in developing transportation and disposal options for the management of industrial and hazardous wastes. - Applies technical knowledge to assists customers with testing parameters and proper completion of profiles, manifests and appropriate forms. - Processes profiles, contracts and credit requests, schedules pick-ups, resolves billing inquires, and resolves customer issues. - Develops economic and practical solutions for customers using competitive pricing tools. Develops customized proposals and prepares correspondence. - Effectively utilizes, coordinates and cultivates relationships with internal and external customers. - Contributes to the achievement of the assigned territory revenue goals for the Manufacturing and Industrial (M&I) sales teams. - Maintains and builds upon existing customer relationships through active account management and retention including the administration of profile renewals, regulatory updates and new service offerings. - Leverages existing customer relationships to identify new waste stream opportunities. - Provides leads to account managers and program managers using WM sales management tools. - Conducts effective probing of inbound customer calls to identify the proper methodology to close the customer. - Assists account mangers with receivables and collections issues. - Handles inbound customer calls and referrals from account managers. - Delegates data entry, manifest preparation, filing and other basic administrative tasks to Industrial Sales Coordinators. **III. Supervisory Responsibilities** This job has no direct supervisory responsibilities. **IV. Qualifications** The requirements listed below are representative of the qualifications necessary to perform the job. A. Education and Experience - Education: High School Diploma or GED (accredited). - Experience: One (1) year of relevant work experience (in addition to education requirement). B. Certificates, Licenses, Registrations or Other Requirements - Applicable regulatory training. C. Other Knowledge, Skills or Abilities Required - Knowledge of hazardous waste regulations, DOT requirements, and corporate policies and procedures required. Requires proven experience with Microsoft Word, Excel, and PowerPoint. Requires superior interpersonal skills for internal and external interactions. LANGUAGE SKILLS: - Ability to read and interpret documents such as safety rules, operating and maintenance instructions, procedure manuals, general business periodicals, professional journals, technical procedures, and governmental regulations required. Ability to write routine reports and correspondence required. Ability to speak effectively before groups of customers and/or employees of organization is required. MATHEMATICAL SKILLS: - Ability to add, subtract, multiply and divide in all units of measure, using whole numbers is required. Ability to calculate figures and amounts such as discounts, interest, commissions, percentages, area, circumference and volume is required. REASONING ABILITY: **V. Work Environment** Listed below are key points regarding environmental demands and work environment of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. - Required to use motor coordination with finger dexterity (such as keyboarding, machine operation, etc.) most of the work day; - Required to exert physical effort in handling objects less than 30 pounds rarely; - Required to be exposed to physical occupational risks (such as cuts, burns, exposure to toxic chemicals, etc.) rarely; - Required to be exposed to physical environment which involves dirt, odors, noise, weather extremes or similar elements rarely; - Normal setting for this job is: office setting. **Benefits** At Waste Management, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability. As well as a Stock Purchase Plan, Company match on RRSP, and more Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site. **If this sounds like the opportunity that you have been looking for, please click "Apply."