Assistant Access Services Manager

**Position description**:
Reporting to the Head of Access Services & Interlibrary Loan and working in a team environment, the Assistant Access Services Manager (AASM) is responsible for two main areas: 1) the hiring, scheduling, and supervision of student employees and 2) stacks maintenance and collection care. In addition, the AASM is a key member of the team responsible for library promotion and marketing including social media, outreach for current and prospective students, extra-curricular program development, and displays of library materials The incumbent is part of the leadership team and serves as the departmental supervisor in the absence of the Head of Access Services.

**Responsibilities**
- Serve as departmental supervisor in the absence of the Head of Access Services
- Provide a knowledgeable and welcoming first point of contact for patrons, engaging with users in-person, online or by telephone. Resolve or refer questions or issues using good judgment. Maintain excellent knowledge of library practices, policies, procedures, and services.
- Assist with and instruct patrons on library policies, procedures, and accounts as well as using the library, including locating materials, using the library catalog, and other library services. Provide assistance with technologies such as copiers, printers, and microform readers. Refer queries as appropriate for research help or other assistance
- Hire, schedule, train, supervise, and mentor student assistants in Access Services. Coordinate with other student supervisors to ensure consistent training and equitable practices across the Libraries & Archives. Assist in the hiring and onboarding of AS staff and other colleagues as needed
- Plan for, implement, coordinate and monitor stacks maintenance routines including shelving, shelf reading, shifting, and creating and maintaining displays; actively collaborate with and support librarians with collection care activities by running lists, pulling materials, and other tasks
- Serve as a key member of the team responsible for library outreach and promotional activities. Represent the library at campus events, collaborate on the development of social media and other promotional content, partner with librarians to provide extra-curricular programming to students, and participate in other outreach and engagement activities
- Develop and maintain a high degree of comfort with Alma analytics and other collection management tools; incorporate reports from the ILS (Alma) in collection activities; stay current on, apply, and share knowledge around best practices in stacks management
- Perform all day-to-day operations in the department as needed. In addition to basic circulation and account management, this may include ILL, resource sharing, course reserves, managing room bookings, on-the-fly cataloguing, and other procedures as required
- Participate in the development of policies and procedures within the department. Work with the Department Head on the creation and maintenance of workplace training materials online in a variety of formats
- With the permission of the department head and taking into consideration the needs of the unit, this position is encouraged to participate on internal and external committees and to pursue other professional development opportunities. Participation in activities that promote and enhance the libraries, collections, and services, including representing the Libraries & Archives at campus events, is welcome
- Members of the Libraries & Archives team assist each other within and across departments as appropriate when a need arises
- Other duties as assigned

**Qualifications/skills**:

- A Library Technician’s Diploma is required
- At least two years’ previous work experience in a library, preferably in an academic environment, is strongly preferred.
- A university degree, supervisory experience, and experience with project management or marketing are considered assets

**Knowledge, Skills, and Abilities**
- Experience with Library ILS (Alma preferred) and proficiency with Microsoft Office is required, as is the ability to learn and implement new technologies and platforms.
- Strong oral and written communication and interpersonal skills. Strong service orientation as well as the adaptability and sensitivity to meet the needs of a diverse user population. Ability to maintain good working relationships in a team environment.
- Attention to detail and the ability to prioritize and switch between multiple tasks in a fast-paced environment. Must be able to manage projects from start to finish.
- Knowledge of copyright and digitization practices in the academic library environment is an asset.
- Must be available to work in rotation evenings, weekends, and statutory holidays as well as in inclement weather.

**Physical Demands**
- This position requires routine lifting, bending, crouching, climbing, and pushing book carts with library materials.

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