Part Time Housing Stability Bank Worker

Description
The Salvation Army Centre of Hope Housing Worker in the Housing Stability Bank Department is responsible to assist in the organization, facilitation and delivery of Housing Stability Bank Programs including Rental Assistance and Emergency Utility Assistance programs. As The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world, every position contributes to the spiritual and social services mission of The Salvation Army, ensuring that their work and interactions with clients and coworkers is done in a manner befitting Christian standards, attitudes, principles and goals.
**KEY RESPONSIBILITIES**:
General
Complete all duties in accordance with the Standards and Policies & Procedures of The Salvation Army London Centre of Hope
Assist in development and presentation of promotional and informational materials
Assist in the orientation and training of students and volunteers
Promote the mission, policies and objectives of The Salvation Army
Have an understanding of the Mission of The Salvation Army in Canada and its implications as relation to position responsibilities
Treat the property of The Salvation Army with due care and caution
Represent the organization in a professional manner, acting in the best interest of the employer at all times
Maintain confidentiality in all matters pertaining to clientele and coworkers of The Salvation Army Centre of Hope
Network with other Salvation Army programs and other community agencies
Participate as an active and responsible member in all work groups through which position responsibilities are achieved
Participate in ongoing professional development and training
Act in the best interest of the employer at all times
Client Services
Exceptional customer service skills
Responsible to provide assistance to clients in the various programs at the Centre of Hope and identified satellite locations:
Emergency Utility Assistance Programs
Rental Assistance Program
Other programs and services as assigned by manager
Participate in and complete loan recovery work as assigned
Provide referrals to other social service resources available in the community to meet their emotional, spiritual and physical needs.
Advocate and co-ordinate on client's behalf with other agencies and related services, including landlords
Notify clients of eligibility or ineligibility for services and support
Build and maintain positive partnerships with community agencies and other stakeholders
Work in coordination with other agencies and community supports to best meet the client's needs and move towards housing stability
Assist in developing and administering evaluation processes
Health and Safety
Adhere to fire and health and safety standards pertaining to the Housing Stability Bank and other areas of the Centre
Work in compliance with OH&S Act and Regulations and abide by The Salvation Army's health and safety policies and procedures.
Work closely with security, identifying any safety and security needs
Responsible to work in compliance with the Ontario Health & Safety Acts and Regulations
Responsible to use personal protective equipment and clothing as directed by the employer
Responsible to report workplace hazards and dangers
Responsible to work in a manner as required by the employer and use the prescribed safety equipment
Responsible to report workplace injuries or illness
Administration
Maintain client files/ data base/excel spreadsheets
Assist manager in the collection and compilation of data and statistics
Communication
Answer and screen telephone calls, provide referrals to other resources or schedule appointments as required
Maintain ongoing contact and support of clients as required according to program mandate.
Participate in regular staff meetings to review operational effectiveness, changes in policies and procedures, and in-service training
As required and as applicable, make suggestions that will improve efficiency, working conditions or procedures to the Housing Stability Bank Manager
Assist in developing and administering evaluation processes
Perform other position related duties as required
**WORKING CONDITIONS**:
Flexibility in scheduling is required. The work schedule is determined in consultation with your supervisor and may vary according to requirements of responsibility. Applicable shifts include a ½ hour paid meal break. The operational hours of this facility are 24/7.
**Start Date**: TBD
**Shifts**: As needed
The Supervisor will set the hours of work and work schedule.
Normal hours of work - may vary as per operational requirements and responsibilities and includes a ½ hour paid meal break where applicable.
**Normal location of work is at**: 281 Wellington Street, London, ON N6B 2L4 and outreach locations
**QUALIFICATIONS AND EDUCATION REQUIREMENTS**:
Completion of a University degree or two-year college diploma in Business Administration or Social Services
First Aid/CPR and Non-Violent