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Administrative Services Manager
2 weeks ago
**COMPANY DESCRIPTION**
GRM Inc. is a leading Facilities Contract Management Company, serving an impressive portfolio of clients throughout western Canada. Our team of professionals is committed to ensuring that our client property investments are professionally managed. Through snow and ice, wind and rain, and wear and tear - GRM Inc. deliver trusted, proven, reliable, and effective results. We are a locally owned, values-based company, and we care deeply about the safety and well-being of our employees, our clients, and our stakeholders.
GRM Inc. is expanding our professional team to meet the growing market demand. This is an outstanding opportunity to work closely with our operations team, our marketing and business development team, and our associates. If you share our values and vision and would like to join our team as Administrative Services Manager, we would love to hear from you.
**POSITION OVERVIEW**
The Administrative Services Manager will provide supervision and leadership to a team of administrative employees who, in turn, support the finance and operations departments of the company. Additionally, this role will be responsible for maintaining a working knowledge of all business software systems and portals as they relate to work order management. This position will be a key support person assisting the Director of Finance and Regional Managers with reporting, KPI tracking, and operations process development.
**ESSENTIAL JOB FUNCTIONS**
**Responsibilities**:
- Manages and coordinates activities of all employees engaged in administrative services such as contract administration, office and clerical services, work order management
- Trains all users and implements all client and internal company software systems related to operations (GRM Time 2.0, client work order portals)
- Reports daily on portal work order statuses to the administration operations team
- Facilitates department meetings, including crossover to other departments within the company
- Oversees phone systems and determines call routing and coverage for a 24-hour period
- Acts as internal IT liaison to our external IT consultants and ensures employees are set up
- Develops and implements methods and procedures for monitoring work activities to inform management of the current status of work orders and contracts
- Oversees all contractor compliance to ensure all requirements are met and recommends changes to compliance documents and processes semi-annually
- Performs weekly variance reporting on established KPIs to the director of operations and the senior management team
- Liaises with finance team on client invoicing portal training and updates
**Qualifications**:
- Previous management experience of a minimum of 5 years
- Bachelor's degree or technical certificate in a related field
**Job Types**: Full-time, Permanent
**Benefits**:
- Casual dress
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care
- Wellness program
Flexible language requirement:
- French not required
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Ability to commute/relocate:
- Kelowna, BC: reliably commute or plan to relocate before starting work (required)
**Education**:
- Secondary School (required)
**Experience**:
- supervision: 5 years (preferred)
