Sales Support Analyst

Napoleon leads the way with innovative engineering, advanced manufacturing techniques, unsurpassed customer service, and remarkable product quality. Our award-winning products offer a best-in-class experience for all customers’ home comfort needs. While we are proudly Canadian, Napoleon is also fortunate to operate worldwide.

The warmth and experience that a Napoleon product brings to the homes of our customers transcend borders, languages, and cultures to enhance everyday life worldwide. Throughout North America, Europe, South America, and Asia, Napoleon creates memorable moments through our stunning designs and innovative technologies.

**Title**: Sales Support Analyst

**Reports to**: Sales Operations Manager

**Job Purpose**: Manage, control, evaluate and report key operational metrics for all finished units, accessories and parts for Sales and forecasts globally (excluding EU). Liaison between the Sales and Operations departments to ensure special offers, forecasts and promotions are purchased and manufactured in a timely basis

**Key Responsibilities and Accountabilities**:

- Maintain and analyze finished goods and accessory GRILL and HEARTH Electric/Gas/Wood forecasts for WOLF, WUSA, WSUK and all International Distributors (excluding EU).
- Maintain forecast changes and uploads to F&O using IBM planning tool
- Review, monitor and report on forecast, actual sales, inventory levels and back order status
- Collect data, monitor and analyze global forecasts vs sell through
- Collect data, monitor and analyze for e-commerce, big-box and direct container sales and distribution of all units and accessories
- React daily to changing customer needs by communicating with Operations
- Analyze sales of finished goods and make recommendations
- Attend meetings and perform required tasks as part of the Stage Gate and CN team
- Liaison with Sales, Operations, MMPG, Logistics and internal associates continually throughout the day
- Update F&O with obsolete and going obsolete goods
- Manage customer onboarding. Maintain process to welcome new customer, ensure correct set up in F&O, provide them with direction/information to ensure they have a great Napoleon experience.
- Track and monitor dealer/distributer sell-through. Provide detailed sell-through reports for Commissions.
- Support International sales and forecast team

**Education and Experience**:

- College Diploma or University Degree in related discipline (Business Administration, Commerce), or 3-5 years relevant work experience.
- Minimum 1 year in a related field. Minimum 2 years experience in sales and forecasting, purchasing/planning and inventory control
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint and Outlook)
- Previous experience in Visual and MRP programs is considered an asset
- Preference will be given to those with knowledge of the international grill and hearth market

**IGNITE YOUR CAREER,**Some of our competitive benefits include:

- Competitive Compensation / Wages
- Medical, dental, and vision insurance
- Retirement Savings Plan (RRSP/DPSP)
- Tuition reimbursement
- Life insurance and disability coverage
- Associate Purchase Programs, Product Discounts, In-house Sales
- Appreciation Events, Raffles, Draws, Fundraising, BBQ’s, Competitions
- Napoleon Cares - Associates helping Associates
- Employee Assistance Plan
- Napoleon Recognition Program
- GOevisits, virtual doctor visits
- And more

The Napoleon Group of Companies is committed to fair and accessible employment practices that attract and retain Associates with disabilities. This includes providing accessibility across all stages of the employment cycle. Accommodation is available upon request.