Customer Master Data Specialist

**Customer Master Data Specialist - Contract**:

- Requisition ID: 966- Location: Bolton, Ontario, Canada, L7E 3A9- Job Type: Contract**Who We Are**:
Becoming experts on beer doesn't happen overnight - we've been in business since 1927 and today, The Beer Store is the primary distribution and sales channel for beer in Ontario and is owned by 30+ Ontario-based brewers Through our Retail Stores, Distribution Centres, Draught Services, Customer Contact Centre, and our Corporate Office, we form one large team that is passionate about the beer business. The Beer Store is proud to foster a respectful and inclusive culture that expands and leverages the diverse talents, experiences, and perspectives of our team members to deliver exceptional service for our customers. We continue to be successful by working together, respecting each other, having a positive attitude and by trying new and innovative ideas. Not only are we knowledgeable, passionate, and loyal ambassadors for beer, we’re also health and safety advocates, environmental champions, DEIB enthusiasts and we give proudly back to our communities.

**The Role**:
We are currently searching for a **Customer Master Data Specialist**, reporting to the Supervisor, Customer Master Data. This is a **Full Time, 12-month Contract **opportunity. The Customer Master Data (CMD) Specialist manages customer master data maintenance, ensuring accurate data entry and validation in SAP. They will implement data collection policies, work with IT, customer service, distribution, liquor boards, and brewers, and handle change notifications. The role also involves coordinating change management and training users on account creation and conversion.

**Location**:
Our Corporate Office is located in Bolton, ON. We offer Remote/Hybrid Flex work with visits into the office on an as-needed basis depending on the role and function.

**What You'll Be Doing**:

- Manage SAP customer master data, ensuring adherence to processes/policies
- Assist internal and external partners (e.g., distribution centers, stores, brewers, liquor boards) and create/maintain business procedure policies
- Build expertise in data governance standards, conduct data profiling and cleansing, and participate in project teams related to customer master data and business processes
- Manage daily upload files, champion manual customer creation across various accounts, and ensure proper Ortec data setup for new customers
- Manage incoming tickets from the field and contact center
- Lead the creation of customer types and ensure proper Ortec data setup for new customers with standard parameters
- Manage customer master reporting (monthly, weekly, or ad-hoc)
- Assist in developing forms, procedures, and work instructions, identify opportunities for data quality improvements
- Perform other related duties and projects as assigned

**Who You Are - Your Knowledge, Skills & Experience**:
**Education**:

- Completion of High School and/or GED equivalent required
- Completion of or enrolment in a recognized accounting program would be an asset

**Experience**:

- 3 years of data management and governance working experience
- Previous experience dealing with brewers, senior managers, corporate staff, and government agencies is considered an asset

**Skills**:

- Strong attention to detail and problem-solving skills
- Excellent customer service, communication, teamwork, and interpersonal skills
- Strong analytical skills and ability to multi-task
- Ability to work within a team environment; able to train team members as back-up
- Able to complete job functions and resolve problems under pressure and tight deadlines
- Familiarity with administrative and clerical procedures, file and records management, forms, and other office systems and terminology
- Knowledge of various software systems (SAP, ORTEC)
- Intermediate computer skills of Microsoft Office Suite products

**Deadline to Apply**:
**What We Offer**:
Our success as an organization is a result of our commitment to our greatest strength our people We believe that any opportunity we can provide to help further your career growth and development is an investment in not only your individual success, but our overall success as a business. We work to recognize you in meaningful ways including a competitive compensation, a health benefits program, employee & family assistance program, recognition programs, hybrid work arrangement, summer hours, employee special offers, and a casual dress and work environment.

**Equal Opportunity Employer**

We are committed to providing a respectful and empowering workplace that values our greatest resource, our people. Diversity, Equity, Inclusion & Belonging are essential components of our culture that empower us to meet the needs of our employees, customers and communities. We welcome applicants from all backgrounds including racialized persons / persons of colour, women, Indigenous / Aboriginal People of North America, persons with disab