Field Training Manager

Job Description**:Field Training Manager ( Mucho Burrito)**

Reports to _Manager, Learning & People Development_

**Job purpose**

The Field Training Manager is responsible for the execution of training processes and systems, ensuring the successful opening of new franchised locations. You play a key role in supporting our ongoing restaurant operations in the field. You also support the development and delivery of other training materials.

**Duties and responsibilities (but not limited to)**

New Store Openings and Transfers:

- Working with the Manager, Learning & People Development and BDCs, develop and maintain NSO countdown documents
- Update and deliver in-store training plan and schedule according to restaurant opening dates
- Update and prepare all tools for new stores
- Deliver and maintain effective onsite training for team members and franchisees
- Support the franchisees to ensure all business practices are met prior to opening and during post-opening support period
- Complete all required reporting
- Store transfer support as required

Certified Training Restaurants:

- Working with the Manager, Learning & People Development, develop and deliver the Certified Training Restaurant criteria and documentation and master schedules for franchisee in-store training
- Train Certified Training Restaurant trainers on the franchisee training program and their role
- Update/modify training schedules for new franchisee trainees
- Follow up throughout the course of in-store training to ensure completion of training, reporting and identified action plans
- Act as key point of contact to franchisees throughout their in-store training. Provide Manager, Learning & People Development both verbal and written feedback of new franchisees through checklists and proper documentation.

Restaurant Operations Support:

- Execution of selected operational projects including support of franchise restaurants needing assistance and corporate locations
- Completion of selected Restaurant Quality Reports in support of BDCs
- Completion of selected Store Visit Reports in support of BDC’s
- Complete required reporting at each location and provide to BDCs

Training and Material Development:

- Assist in the updating and development of brand training materials including, but not limited to, online staff content, menus and Limited Time Offer (LTO) content
- MTYU support and facilitation (when available)

**Qualifications**

**Experience**:

- 3-5 years of food service/QSR related management experience
- Post-secondary education in Hospitality, Culinary, or Business Management is an asset
- Knowledge and demonstration of effective training techniques, adult learning & delivery methods

Skills &Fit:

- Exceptional people development skills and experience
- Ability to multitask and perform in a fast paced, changeable environment
- Excellent communication and guest services skills and experience
- Effective problem solving skills
- Proficient in MS Office
- Strong organizational and time management skills using Outlook, or other scheduling programs
- Bilingualism is an asset for this role (French)

**Working conditions**

This person must:

- Have use of a vehicle and a valid driver’s license
- Understand that this role is primarily a field role and be able to travel to various locations daily and weekly throughout their designated market
- Be able to travel approx. 40% of the time nationally and internationally and have a valid passport
- Be able to wear a uniform for their role as a Field Training Manager
- Be able to work evenings and weekends and have a flexible schedule
- Be able to work long hours at times to meet the requirements of the business

**Physical requirements**

In this role, this person is required to:

- Stand for extended periods of time
- Lift objects of 40lbs

**Job Types**: Full-time, Permanent

**Benefits**:

- Dental care
- Extended health care
- Life insurance
- RRSP match

Schedule:

- Monday to Friday
- Weekend availability

Ability to commute/relocate:

- Richmond Hill, ON L4B 2N3: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (preferred)

**Experience**:

- Customer service: 1 year (preferred)

**Language**:

- English (preferred)

Licence/Certification:

- Food Handler Certification (preferred)

Shift availability:

- Day Shift (preferred)

Work Location: In person