Customer Service and Support Clerk

Canon has been at the forefront of digital imaging solutions for more than 80 years. We've established a diverse culture that's made us a respected and successful industry leader. Canon's corporate philosophy is Kyosei: all people, regardless of race, religion, or culture, harmoniously living and working together into the future. We have been recognized by Forbes as one of Canada's best employers for diversity.

Each year, we demonstrate our ongoing commitment to environmental sustainability by participating in programs that support this philosophy and our Environmental Charter. Since 2019, Canon Canada has been named one of Canada's Greenest Employers, an award that recognizes employers leading the way in creating a culture of environmental awareness

We've adopted to the new world of work by introducing multiple workstyles to compliment our philosophy of belonging. We have high expectations of ourselves - and of you. We expect you to contribute from Day 1. We want your career with us to be a journey, and we provide the tools to help you succeed and have a valuable role in Canon's story.

We offer **comprehensive health and wellness benefits, learning and development opportunities, recognition programs, and other perks**.

Join our team and reap the rewards as we take Canon to the next level

**Customer Service & Support Clerk (18 Month Contract) - Hybrid**
- Are you a detail-oriented individual with a passion for delivering exceptional customer service and support?

**Key Responsibilities**:

- Enter customer and product information into the Service and Repair database.
- Validate customer and technician documentation to understand service requirements.
- Initiate outbound calls to customers to ensure best service for products submitted for repair.
- Oversee the maintenance of retail merchandising functions for online and in-store channels.
- Manually validate suspected fraudulent e-commerce orders.
- Process advanced warranty exchange requests as well as parts and merchandise order requests
- picking and stocking.

**To Succeed, You Will Need**:

- High School Diploma or equivalent required.
- Post-secondary education in Business Administration or Photography preferred.
- 1+ years of data entry work experience required.
- 1+ years customer service experience preferred.
- Basic analytical skills to manage workflow within the Repair department.
- Intermediate time management and multi-tasking skills to prioritize tasks and inquiries.
- Basic computer and technical skills, including proficiency in SharePoint data entry.
- Basic project and process management skills for follow-up on repair status.

**Why join?**

**HUB WORK**
- This role will require you to work out of your assigned office Monday to Friday - 9:00 am to 5:00 pm.

**EMPLOYEE PERKS**
- Free coffee and snacks.
- On-site cafeteria and outdoor patio.
- Employee gym and fitness centre.
- Employee referral program.
- Inspire Program, online peer-to-peer recognition for redeemable points on hundreds of products.
- Community involvement.
- Discounts on Canon products, retailers, memberships and more

Join our team and reap the rewards as we take Canon to the next level

Since 1973, Canon Canada has been the leading provider of consumer, business, and professional digital imaging innovation. Headquartered in Brampton, Ontario, with additional offices across the country, we are committed to the highest level of customer satisfaction and loyalty and provide 100% Canadian-based service and support for every product we distribute.

To learn more about Canon, visit careers.canon.ca