Customer Care Representative

**Who We Are**

The Ontario SPCA and Humane Society is a registered charity and has been operating for 150 years. The Society provides care, comfort and compassion to animals in need in communities across Ontario; we value all animals and advocate to treat them with respect and kindness. We strive to keep pets and families together and do so through a variety of community support services.

**Opportunity**

**Please note**: The Government of Canada funded these jobs through the Canada Summer Jobs program. You must be aged between 15 and 30 and be legally entitled to work in Canada. International students are not eligible.

**Status**: Full time, Contract length: 8 weeks - 35 hours/week

**Location**: Durham Region Animal Centre, Whitby ON

**A Typical Day**
- Greeting visitors and seeking client information to support/understand customer needs
- Advising the public in a variety of ways including general inquires, adoption counselling, retention counselling, relinquishment counselling and general animal care questions
- Assisting the public with adoptions and adoption inquiries and acting as a resource for centre visitors seeking information on the adoption program
- Ensuring adoptive family is adequately informed of the needs of the animal, including follow-up care behavioural queries and/or rehabilitation requirements.
- Supporting the foster program by providing supplies and setting up appointments with foster parents.
- Participating in animal care duties including general cleaning, enrichment and behavioural care
- Performing general clerical duties and record keeping
- Providing instruction, coaching and mentoring to volunteers and foster parents
- Processing service/adoption payments

**Why You Should Join Our Team?**
- Be part of an energetic team environment with others who share your passion for animal wellbeing
- Gain valuable knowledge & experience in the field of animal care
- Competitive compensation
- Employee Family Assistance Program
- Predictable day time hours
- Onsite parking
- Discounted virtual pet care
- Discounted pet food and supplies
- Discounted Ontario SPCA PAWS & Give merchandise

**Do You Have What it Takes**
- Excellent communication skills
- Team player
- Animal care experience
- Previous clerical experience
- 1-3 years of Customer service experience in a fast-paced environment
- Ability to lift 18 kg (40lbs) and control 45 kg (100lbs) (large dog)
- High School Diploma (or equivalent) required
- Certificate or College Diploma in Animal Care or working towards, preferred
- Open availability including weekdays, weekends and holidays
- Between 15 and 30 years of age
- Legally entitled to work in Canada (which means you must have a valid Social Insurance Number)

**We Can’t Wait to Meet You**

Please forward your resume and cover letter to:
Human Resources

Ontario SPCA and Humane Society

We wish to thank all applicants for their interest in the Ontario SPCA and Humane Society, however; only those selected for an interview will be contacted.

The Ontario SPCA and Humane Society provides accommodation during all stages of the recruitment process. Should you require any accommodation, please advise us if you are contacted for an interview and we will work with you to meet your accessibility needs. For any questions, suggestions or required documents regarding accessibility in a different format, please contact us at 888-668-7722.

**Job Type**: Fixed term contract
Contract length: 8 weeks

Pay: $17.80 per hour

Expected hours: 35 per week

**Benefits**:

- Discounted or free food
- Employee assistance program
- On-site parking
- Store discount

Ability to commute/relocate:

- Whitby, ON L1N 0H9: reliably commute or plan to relocate before starting work (required)

Application question(s):

- The Government of Canada funded this job through the Canada Summer Jobs program. To be eligible you must be between the ages of 15 & 30. Do you meet this requirement?
- The Government of Canada funded this job through the Canada Summer Jobs program. To be eligible you must be legally entitled to work in Canada. Do you meet this requirement?
- This position requires the ability to lift 18 kg (40lbs) and control up animals up to 40kg (100+ lbs). Is this something you would be comfortable with?

**Experience**:

- Clerical: 1 year (preferred)
- Customer service: 1 year (preferred)
- Animal Care: 1 year (preferred)

Work Location: In person