Customer Service Representative

4 days ago

Whitby, Canada Atlantic Coated Papers Full time

**About us**

Atlantic Coated Papers (ACP) offers the most cost-effective extrusion coated and extrusion laminated custom solutions for clients throughout North America. The experience, tenacity and focus of our associates is what sets us apart.

Our work environment includes:

- Modern office setting
- Work-from-home days

**Job Summary**:
**Duties**:

- Assist customers with product information, pricing, availability, and orders
- Receive and Process orders accurately and efficiently for 5-10 accounts
- Resolve customer complaints or concerns in a polite and timely manner
- Perform data entry tasks to update customer records
- Process and send customer invoices
- Initial NOD form for any non-compliant material.
- Communicate relative information to customers and team members.
- Review Aged Accounts Receivable report and makes collection calls.
- Issue vendor purchase orders for small service items/parts.
- Provide back up to Executive Assistant as necessary.
- Participate in quarterly physical inventory counts.

**Requirements**:

- Proven experience in customer service or sales roles
- Proficiency in English language
- Strong communication skills, both verbal and written
- Excellent analytical skills to assess customer needs and provide solutions
- Ability to multitask and prioritize workload effectively
- Highly organized with good time management
- Outlook & ERP System experience an asset.
- Previous experience in a manufacturing role an asset.
- Bilingual or multilingual capabilities are a plus
- Works toward improvements

Join our team as a Customer Service Representative and be part of a dynamic work environment where your skills will be valued and developed.

**Job Types**: Full-time, Permanent

**Benefits**:

- Dental care
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Profit sharing
- Vision care

Schedule:

- 8 hour shift
- Monday to Friday

**Education**:

- Bachelor's Degree (preferred)

**Experience**:

- Customer service: 5 years (required)
- SAP Manufacturing: 2 years (required)

Work Location: In person

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