Customer Service Representative

3 days ago

Whitby, Canada CBI Health Full time

**Full time Customer Service Representative - Durham/ Peterborough Region (In-office role) - Temporary Contract**

We are currently seeking a Customer Service Representative for the Personal Support Service and Private Services Program.

As a Customer Service Representative you’ll be part of a team assisting the Personal Support Services program. You must be driven to help others in a compassionate and caring way while balancing the pressures of a busy environment.

**PRIMARY DUTIES**
As a Customer Service Representative, you will:

- Responsible for assisting client inquiries over the phone
- Promote client retention
- Follow up with client inquiries and concerns on a timely basis
- Documentation as required
- Work with management on special projects and other related projects as assigned

**QUALIFICATIONS**
To take on the role of Customer Service Representative, you must:

- Have exceptional customer service skills including excellent telephone etiquette
- Demonstrated computer literacy skills including Microsoft Office (Word, Outlook, Excel)
- Be able to remain calm in stressful situations
- Demonstrate understanding and compassion when dealing with complex clients and challenging situations involving customers and field
- Be a detail-oriented, adaptable and customer-focused team player
- Combine strong interpersonal skills with analytical problem-solving abilities
- Be self-directed, goal-oriented and able to manage time and priorities effectively
- Possess medical knowledge or a medical background, and supervisory skills will be considered assets, and French speaking an asset
- All team members are required to be fully vaccinated against COVID-19 and provide proof of vaccination upon hire or provide a valid medical exemption

**About Us**

For millions of Canadians, CBI Health is where better begins. We are Canada’s leading community healthcare provider, reliably delivering innovative rehabilitation and home care programs that help our clients achieve their health goals. With 250+ locations and supporting more than 800 communities, people are at the heart of what we do. Every day, all across the country, our 13,000 staff work together to make a meaningful difference in our clients’ lives and help shape healthcare for the better. Learn more at cbihealth.ca.

We thank all applicants; however, only those selected for an interview will be contacted.

**Join us at CBI Health - where working together makes great things happen**.

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