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Service Coordinator

2 weeks ago

PointeClaire, Canada Elevex Inc Full time

**Service Support Coordinator, Montreal**

Elevex, a company of human scale positioned as a key player in Quebec when it comes to the material handling equipment, is currently looking for a Service Support Coordinator to join its Montreal service team.

If you are passionate about customer service and administration, this role is for you

**WHAT WE OFFER**
- The opportunity to work from home up to 50% of your time;
- A competitive base salary;
- A group insurance plan paid at 50% by Elevex;
- A Group RRSP with Elevex contribution;
- An employee assistance program for you and your loved ones;
- Tools to facilitate your day-to-day;
- A flexible work environment.

**CONCRETELY, WHAT WILL YOU BE DOING?**

**Road Logistics and Service Agreements Coordination**:

- Manage priorities and emergencies;
- Plan preventative maintenance on equipment at customer locations;
- Open and close work worders;
- Optimize the technicians’ working days;
- Plan working hours in the company’s ERP software.

**General Administrative Support to the Service Department**:

- Prepare invoicing for work performed by the service department;
- Close work orders before invoicing;
- Produce and submit reports for specific customers (i.e.: forklift fleet cost reports, etc.);
- Produce various reports for internal purposes (i.e. weekly open calls report, etc.);
- Ensure that the database in the ERP system (Servicentre) is up-to-date and take corrective actions upon need;
- Manage and follow up on open service calls;
- Process invoices and issue purchase orders (PO) to suppliers for ongoing work;
- Perform any other administrative task in support of the ser vice department.

**Coordination of Service Quotations**:

- Coordinate the preparation and follow up of service quotations by interacting with various stakeholders;
- Submit quotations to customers and follow up on any question or concern they may raise.

**Coordination of Warranties**:

- Process warranties with manufacturers while minimizing the loss potential;
- Provide monthly statistical reports on warranty acceptation.

**THE WORK ENVIRONMENT**

You will be part of a dynamic team of 5 professionals who make up the administration of the service. You will have the opportunity to develop your knowledge and work with experts in forklift industry.

**PROFILE NEEDED**
- High School Diploma completed;
- Professional studies in office work, secretarial or accounting (preferable);
- Experience in similar functions (administrative support, coordination);
- Detail oriented, rigorous, precise;
- Organized and able to perform under deadlines;
- Excellent communication skills, spoken and written, with colleagues, clients or manufacturers;
- Strong knowledge of MS Office (W0rd, Excel, Powerpoint, Outlook);
- Bilingualism (English/French), an asset.

If you recognize yourself, do not wait any longer and send us your resume.

In this document, terms used to designate persons are taken in the generic sense; they are both feminine and masculine. Elevex subscribes to the principle of equity in employment.

**Job Types**: Full-time, Permanent

**Salary**: From $50,000.00 per year

**Benefits**:

- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match

Schedule:

- 8 hour shift
- Monday to Friday

**Education**:

- Secondary School (required)

**Experience**:

- Administrative experience: 1 year (required)

Work Location: Hybrid remote in Pointe-Claire, QC H9R 1E4