Monitoring Call Center Dispatcher

Convergint is looking for a full-time, enthusiastic, results driven and forward-thinking Monitoring Dispatcher, to join our amazing culture at our Ottawa location. In this role, the Monitoring Dispatcher will be responsible for providing professional quality customer service while verifying and/or notifying customers and potentially dispatching the authorities (Police, Fire, Ambulance, and/or Guard service) promptly upon the receipt of an alarm signal whether via traditional point to point, access control or CCTV. Scope of work includes providing excellent customer and monitoring services to existing customers.

*This position is an afternoon shift from **(3pm-11pm) **and **will be on site**

**Who You Are**

You have a passion for providing world-class service to customers, colleagues and communities. You are a person of integrity with a commitment to growth, accountability and delivering results. You want to join an organization with a positive culture that embraces inclusion and allows everyone to be the best version of themselves at work and home. You want to grow with us and deliver results as an exceptional Monitoring Dispatcher.

**Who We Are**

With 20-years of proven growth and exceptional performance, our mission is to be our customer’s best service provider. We realize the importance of diversity in achieving that goal. Our company was built upon a solid foundation of 10 Values and Beliefs which drive our unmatched culture, making us the #1 global, serviced-based systems integrator in the industry. We take great pride in protecting the lives and assets of our customers and their communities with the solutions we provide.

**What you’ll do with “Our Training and Your Experience”**
- Responds to security alarm signals received via customer’s alarm panels and follows the specific instructions as defined in the customer account or in accordance with the company’s standard operating procedure.
- Answers telephone calls from customers in a fast-paced environment providing information.
- Inputs basic data entry changes as required
- Informs shift Supervisor immediately of any problems.
- Dispatches technicians for service requests as required.
- Maintains a clean work area and reports any equipment problems immediately.
- Ability to multi-task in a fast-paced environment.

**What You’ll Need**
- Customer Focus - Maintaining awareness of and seeking to meet of the needs and wants of the customer
- Excellent communication skills both oral and written in English. French is an asset.
- Must be able to be security cleared to a minimum of Reliability status.
- Must be able to work any assigned shifts as required by the specific position.
- Must be comfortable working alone or with other people.
- Good adaptability - respond effectively to changes in situation or information
- Comfortable and competent in a fast paced multi-task environment.
- Strong attention to detail.
- Good understanding of personal computers and conventional software programs.
- Accurate typing skills.
- Ability to follow specific instructions.
- Understanding and appreciation of the serious nature of security industry
- Asset.
- Must learn or have a basic understanding of alarm panels and components, CCTV and access control systems.
- Maintain a positive attitude, be punctual and have an excellent attendance record.

**Requirements**:

- High School Diploma or Equivalent.
- Minimum one year in an office or MSCC environment.
- Experience in one or more of the following industries preferred: security, electronic, fire alarm & life safety, building automation

**Company Benefits and Perks**

Convergint fosters a supportive, accessible, and inclusive environment in which individuals of different backgrounds and identities are able to realize their maximum potential within the company. We offer a variety of programs and exceptional benefits to all of our colleagues:

- Company Holidays and Paid Time Off
- Fun & Laughter Day Off
- Immediate comprehensive benefit plan (medical, dental, etc.)
- Employer contribution to RRSP;
- Work environment committed to safety;
- Colleague Assistance Program
- Tuition reimbursement
- Competitive salary and compensation plan
- Vehicle reimbursement plan
- Corporate Social Responsibility Day
- And much more

**Convergint is committed to a culture of Inclusion and Diversity and is an Equal Opportunity Employer.**

**Visit our Convergint careers site to learn more about the company and the exciting opportunities available**

**Job Types**: Full-time, Permanent

**Benefits**:

- Dental care
- Extended health care
- On-site parking
- RRSP match
- Tuition reimbursement
- Vision care
- Wellness program

Schedule:

- Evening shift
- Monday to Friday

Application question(s):

- What are your wage expectations?

**Language**:

- French and English (required)