Current jobs related to Customer Service - Toronto - Toronto Public Library

  • Dispatcher/customer Service

    1 week ago

    Toronto, Canada Allfix Service Group Ltd Full time

    **Job Summary** **Responsibilities** - Utilize CRM Systems to manage orders and track shipments. - Perform data entry tasks accurately to maintain up-to-date customer records. - Communicate effectively with internal teams and external partners regarding freight logistics. - Assist in resolving customer issues related to shipping and receiving. - Maintain...

  • Customer Service Representative

    2 days ago

    Toronto, Canada JP Towing Service & Storage Ltd. Full time

    JP Towing is currently looking to hire a Customer Service Representative. The right Customer Service Representative is: - Consistent and reliable - Dedicated with a strong work ethic - Someone with experience in a customer service role - Remarkably proactive and is able to work independently without constant instruction - Able to remain calm under...

  • Bi-Lingual Facilitator

    3 weeks ago

    Toronto, Canada CSPN - Customer Service Professionals Network Full time

    Senior Advisor to the Experience Advisors Join a team that’s redefining the customer experience. Who We Are At The Experience Advisors (XA), our passion is transforming the way organizations serve their customers. For over 20 years, we’ve partnered with public- and private‑sector clients across Canada to design CX strategies, build leadership...

  • Customer Service/inside Sales Representative

    2 days ago

    Toronto, Canada Superior Food Service Full time

    **Customer Service / Inside Sales Associate** You will be expected to fulfil the following duties of the position (including but not limited to): **Main Responsibilities**: Process Orders (phone or electronic orders) Customer/client liaison - communication with customers to ensure total customer satisfaction Upsell existing customers Effectively handling...

  • Part Time Dispatcher/customer Service

    2 days ago

    Toronto, Canada Cullitons Limousine Service Full time

    Dispatcher/Customer Service We are always seeking professional, detail oriented individuals to join our airline and limousine divisions. Presently we are looking to fill a Part Time Dispatch/Customer Service position. Once training is completed your shift hours will be from 11 pm to 7 am. (Overnight Shift) **ESSENTIAL DUTIES AND RESPONSIBILITIES** -...

  • Bilingual Inbound Sales Associate

    6 days ago

    Toronto, Canada Zedd Customer Solutions Full time

    POSITION SUMMARY:Located in the Scarborough area near Markham Rd. and Hwy 401. The Bilingual Sales Representative shall make and/or receive telephone calls on behalf of our clients. The position performs according to established quality assurance standards and within guidelines set forth by the company and the client. The Bilingual representative is...

  • Inside Sales Associate – Toronto

    5 days ago

    Toronto, Canada Zedd Customer Solutions Full time

    POSITION SUMMARY:Located in the Scarborough area near Markham Rd. and Hwy 401. The Inside Sales Representative shall make and/or receive telephone calls on behalf of our clients. The position performs according to established quality assurance standards and within guidelines set forth by the company and the client. The Sales Representative is expected to...

  • Dispatcher/sales/customer Service

    2 weeks ago

    Greater Toronto Area, Canada Smile HVAC Service and Installation Full time

    Company providing HVAC equipment Service and Installation. Looking for Dispatcher/ Job Coordinator with Sales and good Customer Service skills. Great team work experience and salary - that's what you can get if you match our job requirements. **Job Duties/Tasks**: - Dispatch, schedule and close out calls while processing service requests, preparing...

  • Responsable de Produit

    2 weeks ago

    Toronto, Canada CUSTOMER EXPERIENCE Full time

    Code de demande: 409260 Chez Bell, on ne se contente pas de construire des réseaux de calibre mondial, d’élaborer des services novateurs et de créer du contenu pour des médias multiplateformes : on transforme la façon dont les Canadiens communiquent entre eux et avec le reste du monde. Si vous êtes prêt à donner corps à des idées innovatrices...

  • Regional Service Manager

    2 days ago

    Toronto, Canada Service Express Full time

    **20-40% travel is required as needed in this role for service meetings, internal and external business meetings, and engineer meetings throughout Canada, Michigan, and Ohio!** As Service Express has been growing, so have our teams to support our expansion! As such, we are looking for a **Regional Service Manager** to oversee service delivery and day-to-day...

Customer Service

3 weeks ago

Toronto, Canada Toronto Public Library Full time

Job Number:

- J0525-0355
- Posting Date:

- July 3, 2025
- Closing Date:

- July 11, 2025
- Job Title:

- Branch Head 2 / Department Head
- Branch/Department:

- Mount Dennis
- Division:

- Branch Operations & Customer Experience
- Employment Type:

- Permanent Full Time
- # of Open Positions:

- 1
- Work Schedule (Week1):

- Monday: 9:00 am - 5:00 pm
Tuesday: 12:30 pm - 8:30 pm
Wednesday: 9:00 am - 5:00 pm
Thursday: Off
Friday: 12:30 pm - 8:30 pm
Saturday: Off
Sunday: Off
- Work Schedule (Week2):

- Monday: 9:00 am - 5:00 pm
Tuesday: 12:30 pm - 8:30 pm
Wednesday: 9:00 am - 5:00 pm
Thursday: Off
Friday: 12:30 pm - 8:30 pm
Saturday: 9:00 am - 5:00 pm
Sunday: Off
- Salary:

- $89,307.40 - $100,919.00/Year

**Specific Position Information**: The successful applicant will be required to provide a current Vulnerable Sector Police Reference Check.

35 hours per week. Evenings and Saturdays required.

Plus seven [7] variable hours.

**Job Summary**:
To administer the delivery of public library service in an identified branch or department in accordance with system service plans and performance measures.

**Duties**:
Under the general direction of the designated supervisor, the position is responsible for:
Leadership Functions:

- participating in area management as an area team member to coordinate area service delivery, resource allocation and scheduling the operation of a neighbourhood branch or department and implementation of annual or long term objectives as defined by/in accordance with system and area service plans
- circulation, information, programming and marketing functions in the branch or department
- establishing branch or department priorities and objectives in accordance with system and area service plans and objectives
- participating in the implementation and evaluation of programs and services in a branch or department to ensure they meet customer needs, are cost effective and support the strategic agenda
- monitoring and reporting on customer needs related to collections
- directing staff including setting performance standards, providing verbal input to performance appraisals, hiring pages and/or volunteers
- the implementation of the health and safety program and the security plan
- representing the library to the customer and responding to customer concerns
- merchandising collections
- ensuring that staff are informed of plans, projects and procedures and ensuring that staff input and concerns are communicated effectively
- ensuring accurate and timely records are maintained according to system requirements participating in implementing training programs

Service Functions:

- participating in branch/department and system collection development (recommending selection and weeding)
- providing information services and participating in the development of information tools at the system level
- participating in community outreach planning
- conducting and evaluating individual programs and events

**Qualifications**:

- Graduate degree in Library or Information Science from an accredited institution or equivalent education
- Minimum of three (3) professional years public library experience, including a minimum of two (2) years with leadership responsibility
- Understanding and appreciation of the philosophy of public service to all, in accordance with human rights legislation and the principles of equity and access in the delivery of library service
- Proven ability to lead and to supervise staff
- Proven ability to plan and organize work and to solve problems
- Excellent verbal and written skills
- Professional skills including customer service and collections

Upon request, accommodation will be provided through all stages of the recruitment and selection process.

If you are invited to participate in the assessment process and require accommodations for the assessment, we ask that you provide your accommodation request as soon as reasonably possible.