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Guest Services Representative

2 weeks ago

Toronto, Canada Holiday Inn Toronto International Airport Full time

Holiday Inn Toronto International Airport_ is looking for someone with strong guest service skills and hotel front desk experience to join our team as a
_Guest Services Representative_
- **This is a Full-Time position**

**Compensation**:Up to **$21.74 per hour

**Benefits**
- Health & Dental Benefits
- Deferred Profit-Sharing Plan
- Registered Retirement Savings Plan
- Employee Social Events
- Career Development
- Hotel Discounts at other IHG Properties

**What are the requirements this role?**
- Friendly & hospitality focused
- At least one (1) year of guest services experience at a hotel
- Strong communication/customer service skills as a significant amount of time is spent interacting with guests
- Available to work any shifts, including nights, weekends, holidays and overnight when required

**What will you be doing as a Guest Services Representative?**
- Welcome guests in a friendly, prompt and professional manner.
- Register guests, issue room keys, provide information on hotel services and room location; prepares for group check in and out and VIP arrivals; becomes informed of events/ functions in the hotel during the shift.
- Up-sell rooms where possible to maximize hotel revenue.
- Respond appropriately to guest requests; promotes hotel services, facilities and outlets; provides guests with information such as local attractions and directions to increase satisfaction. Make appropriate service recovery gestures in order to ensure total guest satisfaction.

**About the Hotel**
- Holiday Inn Toronto International_ _Airport_ is a large 451 room full-service hotel, owned and operated by Easton's Group of Hotels. Close to Pearson Airport, it features a large restaurant and bar with over 20 000 square feet of banquet space.

**About the Ownership Group**
- Easton's Group of Hotels_ is an award-winning hospitality company specializing in hotel management. As a strong franchise partner with Marriott, Starwood, Hilton, and IHG you will work with the world's strongest brands and an enormous amount of opportunity to learn, develop and grow your career.