Spa Manager

3 days ago

Ottawa, Canada Holtz Spa Full time

**Job Overview**

**Duties**
- Lead and supervise spa operations, including scheduling, staffing, and customer service standards
- Recruit, interview, and onboard new team members to build a high-performing team
- Manage employee orientation, training & development programs to enhance team skills
- Oversee hours, bookkeeping, and inventory management to ensure operational efficiency
- Handle purchasing, pricing strategies, and merchandising to optimize revenue streams
- Maintain POS systems, cash handling procedures, and retail sales processes
- Monitor inventory control and stock levels to prevent shortages or overstocking
- Develop marketing strategies to promote spa services and retail products
- Ensure compliance with health & safety regulations and uphold high standards of cleanliness and sanitation
- Manage customer relations by addressing concerns promptly and maintaining excellent phone etiquette
- Oversee shift management to ensure proper coverage during operating hours
- Supervise retail sales activities and manage store management responsibilities

**Skills**
- Proven management experience with strong leadership capabilities
- Excellent communication skills with the ability to motivate staff and engage clients effectively
- Proficiency in negotiation, sales management, and retail math
- Experience with employee orientation, interviewing, recruiting, and training & development
- Skilled in bookkeeping, payroll processing, inventory management, and POS systems
- Bilingual or multilingual abilities are a plus for serving diverse clientele
- Strong organizational skills with the ability to handle multiple tasks efficiently
- Knowledge of marketing strategies and merchandising techniques
- Experience in supervising teams within a retail or service environment such as grocery stores or retail sales settings
- Competence in budgeting, pricing strategies, store management, and shift management
- Ability to handle cash handling procedures accurately and maintain proper store operations

Expected hours: No more than 44 per week

**Benefits**:

- Paid time off
- Store discount

Work Location: In person

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