Property Administrator

We are a reputable property management company that believes its residents and staff are who make THE community a great place to be. Every day we are invited into people's lives to help make their homes and communities better. This is a privilege we do not take for granted and we strive to be better than WE WERE yesterday. It's OUR people who make a community a great place to be.

Reporting to the Director of Operations and Senior Property Administrator, the Property Administrator is responsible to provide excellent customer service to residents/clients; organize and maintain up to date and precise property administration and work as part of a team.

This includes, but is not limited to marketing, administration, expense control, income maximization and so on. All this is done with the goal of always providing resident satisfaction through the delivery of excellent service to all residents. The Property Administrator will uphold Drake’s policies, mission, vision, and values serving as a brand and cultural ambassador for our residents, co-workers, vendors, and public.

**Responsibilities**

**1. Customer Service / Resident Relations**
- Respond professionally and courteously to all resident inquiries, feedback, complaints, or concerns.
- Communicate effectively with residents and relevant stakeholders.
- Maintain a high standard of resident satisfaction through regular engagement and proactive attention to needs.
- Foster a strong customer service culture within the team.
- Promote the use of the Rent Café Resident Portal for streamlined communication and service.
- Actively listen and escalate resident complaints to the Property Manager when necessary.

**2. General Administration**
- Assist in preparing and analyzing monthly management reports in collaboration with Property Managers and Property Accountants.
- Prepare necessary documentation to support due diligence for potential property sales.
- Ensure accurate and organized electronic filing of all relevant documents and records.

**3. Resident Leasing Administration**
- Set up approved leases and resident profiles in Yardi; prepare complete lease packages.
- Manage notices to vacate and assist with hydro account setup for new residents.
- Distribute leasing status reports weekly to the Director and Property Administrator.

**4. Resident Payment Administration**
- Collect, sort, and enter rental payments into Yardi.
- Set up pre-authorized payment (PAP) agreements.
- Process NSF payments and issue corresponding N4 notices.
- Prepare weekly collections letters and deposit reports.
- Ensure accurate bank deposits and proper documentation of receipts.

**5. Legal Administration**
- Issue legal notices such as N4, N5, N6, and N7 as required.
- Monitor compliance with Landlord and Tenant Board (LTB) payment plans.
- Enforce LTB orders and coordinate with enforcement offices.
- Prepare and maintain collection files for past tenants.

**6. Rent Administration**
- Run and verify monthly rent billings in Yardi.
- Prepare N1 rent increase notices.
- Issue annual tax receipts for tenants.

**7. Resident Portal Administration**
- Set up PAP and tenant insurance information.
- Provide login credentials and technical support for the Resident Portal.
- Respond to maintenance and communication tickets as applicable.

**Qualifications**

**Education**
- Minimum: High School Diploma.
- Preferred: College diploma in a related field.
- Strong proficiency in Microsoft Office (Outlook, Word, Excel is essential).

**Experience**
- Minimum of 2 years in leasing or property administration.
- Experience with Yardi or other property management systems is an asset.

**Skills & Competencies**
- Demonstrates Drake PM’s values: Trust, Honesty, Integrity, and Respect.
- Strong leadership and conflict resolution skills.
- Exceptional client relations abilities
- Proficient in residential property management practices.
- Advanced computer skills and ability to learn new platforms.
- Excellent interpersonal and written communication skills.
- High attention to detail with strong problem-solving capabilities.
- Ability to multitask and manage competing priorities in a fast-paced environment.
- Displays professionalism, accountability, and initiative.
- Strong time management and organizational skills.
- Adaptable and open to continuous improvement.
- Committed to exceptional customer service and team collaboration.
- Able to work flexible hours when required.

Pay: $50,000.00-$55,000.00 per year

**Benefits**:

- Dental care
- Extended health care
- On-site parking
- Paid time off

Flexible language requirement:

- French not required

Work Location: In person

Expected start date: 2025-05-05