Travel and Tourism

1 week ago

Toronto, Canada Red Label Vacations Full time

**JOIN OUR CREW**

**Position**:Travel Consultant

**Status**:Full Time

**Department**:Retail

**Reports to**:Director, Call Centre

**Location**:Remote

**The Opportunity**

**How You Will Be Spending Your Time**
- Respond and work on Online Chat services
- Answer calls in timely, courteous and professional manner
- Process bookings with accuracy and detail and re-book clients if required
- Create and maintain accurate invoices for every booking in Clientlinq
- Queue all Sabre bookings
- Sell insurance and vendor products
- Help in troubleshooting website issues/problems
- Advise and assist clients with payment options such as deposits, full payment, future travel credit, gift cards and direct deposit
- Resolve all issues with files returned due to price or credit card discrepancies, contacting clients as necessary
- Send invoices and e-tickets to clients adhering to TICO regulations
- Consistently meet individual performance targets
- Stays current on products, services, promotions, procedures and technology
- Communicate with 3rd party vendors and tour operators as necessary
- Other duties and projects as assigned

**The Skills, Experience and Requirements You Need to be Successful**
- Travel and Tourism Diploma preferred
- 1-3 years’ experience in a related role
- Must be TICO certified
- Strong communication skills
- Superior customer service skills
- Strong knowledge of MS Office - Outlook, Excel, Word
- Exceptional problem solving, organizational and prioritizing skills
- Attention to detail, data entry accuracy and speed
- Experience with Sabre, GDS and Clientlinq an asset
- Possibility of occasional overtime hours

**Crew Advantages**
- One paid day off for your birthday
- Summer hours
- Travel perks for you and your friends and family
- Several corporate benefits and discounts provided by our partners such as auto and home insurance and gym memberships
- Flexible medical and dental packages
- RRSP match program and access to a financial advisor at no cost to you
- Employee Assistance Program for you and your family members
- The opportunity to partake in charitable activities to support the SickKids foundation and other local initiatives
- Fun Force - Social Committee activities including Food Truck festivals, Holiday Market, themed days, contests and more organized employee events
- Close access to the subway system (for the Montreal office)
- Variety of lunch/coffee spots short walking and driving distance

**Who We Are**

**Benefits**:

- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
- Vision care
- Wellness program
- Work from home

Schedule:

- 8 hour shift

Application question(s):

- Have you completed or currently pursuing a travel and tourism course?

**Experience**:

- sales: 1 year (preferred)
- customer service: 1 year (preferred)

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