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Guest Experience Supervisor

2 weeks ago

Saskatoon, Canada The James Hotel Full time

At The James Hotel, we are passionate about creating hotel experiences for our guests that are thoroughly fresh and engaging.

Our employees exhibit a positive attitude, are responsive, persistent, supportive and accommodating. We want our employees to have both the freedom and the responsibility to manage every encounter in the best interest of serving the guest.

The **Guest Experience Supervisor** is a title shared by all of our Hotel Front Desk and Bellman Employees. You will ensure customer service is the top priority from the Guest's first encounter to their departure. The role is multi-faceted, requiring assessing and responding to guests’ needs to ensure customer satisfaction and loyalty.

You will lead by example ensuring standards are maintained for all processes; check-in/out guests, accurate charging/billing of guest accounts, reservation calls, guest inquiries, delivering room service, assisting with guest luggage and deliveries. As a Guest Experience Supervisor you will be confident and comfortable in problem resolution, building rapport with guests, and be an effective communicator to ensure information flows to various departments ensuring guest experiences are exceeded.

This position will be approximately 2-3 shifts per week and potential to receive more hours as business travel increases. Shifts vary (mornings, afternoons or evenings) and include weekends.

**Requirements**:

- Must have open availability to work days and evenings including weekends
- Computer literacy would be an asset, particularly in Microsoft Word and Hotel PMS experience
- Highly organized with the ability to multi-task while maintaining a positive and professional demeanor
- Experience in Hotel Front Desk operations would be a definite asset
- Excellent interpersonal and communication skills; customer service oriented, proactive and a team player
- Serve it Right Certificate

**Job Types**: Part-time, Permanent
Part-time hours: 16-24 per week

**Salary**: From $16.00 per hour

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Monday to Friday
- Weekend availability

**Experience**:

- customer service: 1 year (preferred)
- hotel: 1 year (preferred)