Guest Service Supervisor
1 week ago
We are looking for someone who is passionate about hospitality to join our Guest Services team at the Holiday Inn Express & Suites Saskatoon Centre Hotel.
The
**Guest Service**
**Duties and Responsibilities**- Guide cast members to perform daily shift duties-
- Ensure hotel policies and procedures are adhered to-
- Show leadership through teamwork and continual agent development and training-
- Complete daily shift reports-
- Welcome guests in a friendly, prompt and professional manner recognizing IHG Rewards Club Members as well as returning guests-
- Assist Guest Services Manager as needed-
- Take action to solve guest problems/complaints using appropriate service recovery guidelines-
- Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service-
- Perform other duties as assigned including guest room tours, concierge services, special guest requests, etc.**Qualifications and Requirements**- One-year supervisory customer service/front desk experience is preferred-
- Some College/University education is preferred-
- Must speak fluent English**Other**:
- Passionate about delivering exceptional service to our valued guests-
- Calm, organized work ethic with the ability to prioritize and meet deadlines-
- Strong communication skills are essential when interacting with guests and employees-
- Strong math skills are used frequently when handling cash or credit-
- High level of problem solving, reasoning, motivating and training abilities-
- Calm, organized work ethic with the ability to prioritize and meet deadlines-
- Strong communication skills are essential when interacting with guests and employees-
- Strong math skills are used frequently when handling cash or credit-
- The ability to work a flexible scheduling including nights, weekends, and/or holidays
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