Affordable Housing Customer Coordinator

If you are committed to public service, enjoy collaborating with others, share our values and have a desire to learn and grow, join The City of Calgary. City employees deliver the services, run the programs and operate the facilities which make a difference in our community. We support work-life balance, promote physical and psychological safety, and offer competitive wages, pensions, and benefits. Together we make Calgary a great place to make a living, a great place to make a life.
- The City is committed to fostering a respectful, inclusive and equitable workplace which is representative of the community we serve. We welcome those who have demonstrated a commitment to upholding the values of equity, diversity, inclusion, anti-racism and reconciliation. Applications are encouraged from members of groups that are historically disadvantaged and underrepresented. Accommodations are available during the hiring process, upon request.
- An exciting opportunity exists for an Affordable Housing Customer Coordinator in the Community Planning Business Unit. This position is responsible for coordinating the approvals process to facilitate the timely and cost-effective delivery of affordable housing projects. We are looking forward to speaking with applicants who are not only passionate about serving this need within our community but are equally dedicated to building strong relationships with our external partners and internal approvals team. Primary duties include:

- Provide a single point of contact on behalf of The City as related to affordable housing projects; proactively identify these projects as they enter the system, ensuring they are flagged and adequately resourced with the appropriate sense of urgency.
- Work with concerned parties to identify challenges or barriers experienced by Affordable Housing providers and implement solutions.
- Prepare briefings, reports, regular updates and other messaging material for internal and external partners.
- Attend a variety of external events, committee meetings and other community led initiatives as required to ensure position visibility within the sector and strengthen ongoing relationships with key affordable housing partners.
- Assist partners as necessary in coordinating community input into the approvals processes as it relates to their provision of affordable housing.

**Qualifications**
- A completed 2-year diploma in Engineering Technology, Architectural Technology or a related field and at least 6 years' experience in areas such as planning, architecture and project coordination; OR
- A degree in Planning, Engineering, Architecture or a related field and at least 4 years' experience in areas such as planning, architecture and project coordination.
- Membership with the Canadian Institute of Planners (CIP) would be considered an asset.
- Experience in residential development would be considered an asset.
- Experience demonstrating the ability to design and implement reviews of business practices and procedures would also be considered an asset.
- Success in this position requires strong leadership and excellent communication skills.
- Ability to build strategic relationships, project management, business and political acumen with problem solving skills.

**Pre-employment Requirements**
- Successful applicants must provide proof of qualifications.
- Union: CUPE Local 38
- Business Unit: Community Planning
- Position Type: 1 Permanent
- Location: 800 Macleod Trail SE
- Compensation: Pay Grade 12 $45.53 - 60.86 per hour
(2024 Rates)
- Days of Work: This position typically works a 5 day
work week, with 1 day off in each 3 week cycle.
- Hours of work: Standard 35 hour work week
- Audience: Internal/External
- Job ID #: 310725