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Service Coordinator

3 weeks ago

Whitby, Canada Whitby Mazda Full time

**Overview**:
The Whitby Mazda Service Team is seeking a highly motivated and dedicated Appointment Coordinator to join our team. Reporting to the Service Manager, the position works attentively in acquiring and booking appointments, answering incoming and completing outgoing calls. The position shall entail assisting the Service Advisors in checking in and cashing out customers, greeting customers and assisting the Service Department to achieve stellar customer satisfaction and overall department success. **This role is high pace and requires fast and critical thinkers while working alongside the Service Manager.**

**Primary Duties and Responsibilities**
- _Booking appointments _
- _Answer and direct incoming calls_
- _Perform outbound calls as required_
- B_ooking appointments for Special Order Parts customers_
- _Execute daily tasks in a timely manner_
- _Assist Service Team in cashing out or checking in customers_
- _Greet and welcome customers to the Service Department _
- _Assist with Detail Department clean up scheduling_
- _Assist with Internal vehicle write up and processing_
- _Checking recalls on all incoming appointments_
- _Communicate with Parts Department to obtain or order required parts_
- _Carry out all customer interactions in a positive and courteous manner_

In this position you will hold a key role in the daily operations and growth of the Service Department. Organization and time management will be key skills alongside communication and attention to detail. If a career in the Automotive world excites you and you are ready to grow within a successful business, then the Appointment Coordinator role at Whitby Mazda is for you

**Qualifications**
- Strong time management skills to efficiently coordinate appointments
- Excellent communication and interpersonal abilities to interact with clients and team members
- Proficiency in scheduling software and tools
- High attention to detail to ensure accurate appointment records
- Ability to multitask and prioritize tasks effectively
- Experience in a customer service or administrative role is preferred
- Proficient in Office 365

**Job Types**: Full-time, Permanent

**Benefits**:

- Dental care
- Disability insurance
- Extended health care
- On-site parking
- Paid time off
- Vision care

Flexible language requirement:

- French not required

Schedule:

- Monday to Friday
- Weekends as needed

**Education**:

- Secondary School (preferred)

**Experience**:

- Business development: 1 year (preferred)

Work Location: In person