Technical Services Coordinator

In accordance with the Accessibility for Ontarians with Disabilities Act (AODA), accommodation will be provided throughout the recruitment process to applicants who live with disabilities. Reporting to the Project Manager, Transit Technical Solutions, the incumbent will provide technical support in all operational and administrative support aspects during all technical systems implementation; provide support for project planning activities involving integration and coordination of systems, within the ongoing business activities of Durham Region Transit (DRT) Operations, Maintenance & Facilities, Specialized Services, Planning & Scheduling, Transit Technical Solutions, and Support Services Departments; provide local support for devices and systems; assist with any personnel or fleet scheduling requirements; and validate the proper function of the systems in revenue service and act as a technical resource to DRT. The incumbent will: - Assist with new system implementations, upgrades, project planning, change management, system design, identification of proposed new processes, testing, data verification, and end-user support and training - Set up standard test apparatus or device test equipment or circuitry to conduct functional, operational, environments and live tests to evaluate performance and reliability of prototype or production models; participate in the creation and execution of test scripts - Coordinate and provide technical support in the development and implementation of operations solutions, while ensuring the effective delivery of transit services to our internal and external customers - Develop user guidelines, technical documentation; develop charts, graphs, and schematics to describe and illustrate system's operating characteristics, malfunctions, deviations from design specifications - Recommend, analyze, evaluate, and implement system changes to determine feasibility, alternative solutions and back out procedures - Create and coordinate Electronic Operating Data files for Smart Card Technology system, using XML scripting/coding; assist with coordination of Open Data, GTFS export and Real-Time API; maintain and provide support for all on-board technology related devices, including On Board Video Surveillance Systems - Successful completion of a Diploma/Degree in Computer Science, Software Engineering or a related discipline - Demonstrated, hands-on experience in analyzing and resolving technical problems for Intelligent Transportation Systems (ITS); Onboard Video Surveillance Systems; direct experience with municipal transit systems - Awareness of and demonstrated experience in providing operational support for IT technologies - Working knowledge of project management techniques and methodologies, system analysis and design, business process re-engineering, and change management techniques and tools - Ability to work variable hours and to work outside in all weather conditions - Ability to travel to offsite locations in a timely and efficient manner, as required - Ability to handle the physical demands of the job - Working knowledge of the Occupational Health and Safety Act, and all regulations corresponding to this position - Valid Ontario Class "G" driver's licence and access to a vehicle Possession of a Project Management Professional (PMP) designation, Certified Business Analysis Professional (CBAP) designation, or an ITIL v3.0 certification, in good standing, would be an asset. **Conditions of Employment** Proof of education, qualifications and any other job bona fide requirements will be required prior to start date. **External Application Process** Pay: $76,702.00-$95,878.00 per year Flexible language requirement: - French not required **Experience**: - IT support: 1 year (preferred) Licence/Certification: - CompTIA A+ (preferred) Work Location: In person Application deadline: 2025-02-14