Dispatcher

Why work for Lafarge?:
As the global leader in innovative and sustainable building materials, we’re committed to shaping a
**greener**,
**smarter** and
**healthier** world. At Lafarge Canada Inc.,
**safety** comes first,
**collaboration** matters and
**diversity** is celebrated with people who share our desire to continually
**make our materials better.**

Do you have the drive, the skills, and the passion to join us?
- La version française de cette offre d'emploi est disponible: _
- Version française - cliquez ici_

Overview:
Execute, implement and review systems, structures, processes and strategic goals for divisional logistics and customer service. Facilitate co-ordination, communication and alignment of such with sales administration, sales and marketing and customer service.

**Responsibilities**:
**Safety**:

- Follows and ensures full compliance with Health & Safety policies and procedures.
- Ensures all contracts and project site meet the Lafarge safety policy requirements for our employee’s safety.

**Customers service and delivery planning**:

- Ensure excellent customer service by providing customer support i.e. respond to inquiries, provide alternatives_. _
- Plan deliveries both for Lafarge and sub-contractors (Broakers)_. _
- Maximise fleet usage_. _
- Monitor internal performance controls (KPIs)_. _
- Responsible for the assignment and/or re-assignment of drivers_. _
- Management of work and lunch breaks_. _
- Resolve and diffuse complaints utilizing the Improvement Report, redirecting where appropriate

**Performance**:

- Monitor and track hauler performance, arrival times, loads per day and overall customer satisfaction_._
- Produce various delivery performance reports by using available software systems, eg: GPS, etc. Input working hours into the Kronos time keeping system.
- Track hours the hours worked by the individual drivers.
- Identify potential problems or opportunities.
- Monitor production capacity

**Orders and billing**:

- Process customer orders and Ensure all orders are complete and accurate in detail
- Produce and issue billing for orders
- Track orders while monitoring demand, utilization and capacity while prioritizing work

**Relationships with Others Jobs**:

- The role reports directly to the Logistics Manager
- The dispatcher works closely with the logisitics team, the sales team and the plant management teams.

**Specific Accountabilities**:

- Responsible for final dispatching decisions and order clarification
- Sourcing and assignment of hauler for project work
- Ensure dispatch information is complete and accurate

**Dimensions**:

- Volume: 50,000 m3 to 200,000m3 annually
- Plants: 12
- Truck fleet: 135
- Indirect reports: 0
- Direct reports: 0

Qualifications:
**Education and work experience**:

- High School Diploma
- 3 to 5 years of dispatch experience

**Knowledge and Skills**
- Analytical skills
- Setting priorities
- Communication skills
- Team player
- Sense of urgency
- Punctual
- Leadership
- Proactive
- Flexible

**Job-Specific Competency Profile (Lominger)**:

- Action oriented
- Dealing with ambiguity
- Drive for results
- Conflict Management
- Customer Focus
- Problem solving

LafargeHolcim:
As we are reinventing the way the world builds, we need world-class talent to join our Lafarge Canada team: people who are
**passionate**, driven by
**curiosity** and keen to
**grow**,
**learn, develop** and
**thrive** in our high-performance culture.

Whatever you do, you will make a difference here. Because we know that your passion and curiosity are the natural resources the world needs.