Customer Service Representative

We have a great opportunity for an experienced Customer Service Representative to join our team in Ottawa Canada. In this role you will be supporting our Calibration lab by providing administrative support such as quoting, opening jobs in our computer system and invoicing. Tektronix will invest in your professional growth by providing you with training opportunities to keep you current in your field. The work environment is fast-paced and high-energy. **Responsibilities Include**: - Issue and track customer units for services performed by outside vendors and arrange for billing. - Arrange for movement of customer's equipment to outside vendor for calibration or repair and for return to customer. - Review customer purchase order for services required. - Enter data to complete services, labor and parts elements of invoicing spreadsheets. - Identify additional work performed beyond the scope of original quote. - Research equipment specifications or other details related to billing as required to provide complete information for invoices and ensure that until being calibrated matches file data. - Respond to customer inquiries regarding job status, review with management or technician and relay to customer as required. - Perform or assist with any operations, as required to maintain workflow and to meet schedules and quality requirements. - Generate reports as required Quotes and schedules onsite events. - Perform other related duties as assigned. **Required**: - Canadian Citizen or permanent resident. - Associates Degree in business or technical discipline - A minimum of 2 years of customer service experience in a similar role, preferably in electronic services. - Excellent computer skills, including MS Word, Excel, and Outlook. - Works productively in a "team environment". - Controlled Good Program (CGP) security clearance. - Demonstrates excellent verbal and written communication skills with employees and customers at all levels. - Excellent work ethic and multi-tasking skills. - Exhibits meticulous attention to detail and is committed to producing accurate and high-quality work. - Able to work a flexible schedule with occasional overtime. **Preferred**: - Experience dealing with customer inquiries in person and by phone - Shipping experience - Prior experience with calibration industry is a plus. - Experience in Oracle, Gage or other CRM experience a plus. - Prior experience with invoicing is preferred. We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in software-powered workflow solutions, data-driven intelligence, AI-powered automation, and other disruptive technologies. We’re a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to groundbreaking sustainability solutions. We are a diverse team 17,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact. At Fortive, we believe in you. We believe in your potential—your ability to learn, grow, and make a difference. At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone. At Fortive, we believe in growth. We’re honest about what’s working and what isn’t, and we never stop improving and innovating. **Fortive**: For you, for us, for growth. Tektronix is a place where people are challenged to explore the boundaries of what’s possible, bringing the digital future one step closer every day. Our work accelerates technological breakthroughs that are revolutionizing culture and industry worldwide. Through precision-engineered measurement solutions, we work with our customers to eliminate the barriers between inspiration and realization of world-changing technologies. Realize your true potential at Tektronix - join us in revolutionizing a better tomorrow.