Him Coordinator

The Garry Hurvitz Centre for Community Mental Health at SickKids (CCMH at SickKids) is a child and youth mental health centre integrated with The Hospital for Sick Children (SickKids). CCMH at SickKids is undertaking an ambitious agenda to establish a revitalized academic community mental health centre that provides the highest quality of care, combined with excellence in teaching and community-based research. CCMH at SickKids is located across two sites in Toronto and offers both in-person and virtual care to clients and their families, from prevention and early intervention through assessment, counselling and therapy and intensive services. We are also connected to the continuum of mental health services for children and youth supported by SickKids: the Brain and Mental Health Program, the SickKids TeleLink Mental Health Program, the SickKids CCMH Learning Institute and our online resources through AboutKidsHealth. Find out more about CCMH at SickKids.

**We are currently seeking applicants for a Scheduling and Registration Coordinator to join our new Centralized Scheduling Team. The Scheduling and Registration Coordinator will be responsible for the client scheduling process and facilitate the delivery of clinical services by providing a high level of support and assistance to clinical staff, clients, and families. This position includes two key roles; Client-facing and non-client-facing, that work together to provide excellent customer service and administrative support for staff and clients.**

**Key Responsibilities**:
**Scheduling**
- Answering phone calls and returning messages through MHAP program for general waitlist inquires, validating information in CIS, general inquiries from professionals, referring out for out of catchment or not in the age bracket for services.
- Manage internal referrals by inputting them into client information systems, assigned to appropriate staff to make decisions about acceptance of the referral, send to health records when accepted or declined.
- Maintain appointment schedules on the electronic scheduling system and notify clients, families and staff of any updates or changes to their appointments
- Photocopy, scan, and fax documents as required
- Coordinate various interdepartmental activities and requests such as: update client information; check clients in for their appointment, schedule follow-up appointments or request collateral information from external providers
- Input scheduling data into the electronic scheduling system and produce reports to support staff and managers in managing client flow
- Communicate with inter-professional team members within and outside of the organization to coordinate the bookings, or information sharing
- General Scheduling duties including calendar management, and monitoring multiple inboxes

**Registration**
- Greet clients in a professional and pleasant manner upon arrival at the site to collect and document relevant information, as applicable
- Review, update or enter registration, discharge, and client transaction information
- Collate clinical data and relay this information in a precise and timely manner to colleagues within and outside of the organization
- Follow up with referees on incomplete information
- Assume responsibility for identifying and advancing issues and concerns with the HIM Analyst or HIM Supervisor in a time sensitive manner
- General Registration duties including file and document management.

**OHIP Billing**
- As a member of the HIMA team, act as a OHIP billing administrator by supporting physicians with OHIP billing management, reconciliation, and submission, and working with physicians, leadership and Finance on issues related to OHIP billing
- Act as the liaison for external contacts

Organizational
- Assist in the efficient and effective operation of the HIMA department
- Provides coverage for Centre reception sites on a rotational basis, including management of telephone systems, responding to and appropriately redirecting client enquiries.
- Participate in the design, development, and implementation of electronic scheduling tools and processes
- Performing other duties as assigned

**Other**
- Complies with the organization’s vision, policies and procedures
- Performs other tasks as assigned by management

Qualifications:

- Health Information Management Diploma / Degree preferred
- Graduate of a CHIMA accredited HIM program
- Certified and in good standing with Canadian Health Information Management Association (CHIMA)/Canadian College of Health Information Management (CCHIM)
- Minimum of 3 years’ experience with scheduling and/or client registration preferred
- Knowledge of office procedures and guidelines
- Intermediate Microsoft Office Suite computer skills and proven proficient computer skills and working experience with computerized clinical care systems (ex. information search, and data entry)
- Proven ability to work effectively as part of a team
- Proven excellent interpersonal sk