Residential Route Supervisor

**Waste Control Services** (WCS) is a privately owned, locally operated waste and recycling collection company committed to sustainable waste management solutions. We serve residential, commercial, industrial, and institutional clients throughout the Greater Vancouver region. Our mission is to help businesses and communities transition from environmentally aware to sustainable leaders, providing innovative solutions and first-class service in waste and recovery management. As a leader in our industry, we pride ourselves on our customer-focused approach and competitive service offerings.

**Position Overview**:
WCS is seeking a dedicated and dynamic **Residential Route Supervisor (RRS)** to lead and supervise waste and recycling pick-up operations in West Vancouver, Lion’s Bay and the North Shore. In this role, you will be responsible for overseeing daily service delivery, ensuring compliance with company policies and municipal requirements, and leading a team of drivers in a safe, efficient, and cost-effective manner.

As an RRS, you will foster a culture of positive leadership, coordinate with municipal partners, and work closely with the WCS team to uphold our high service standards. This role requires a hands-on approach to managing staff, optimizing routes, addressing customer concerns, and ensuring operational excellence.

**Key Responsibilities**:

- **Lead and Supervise Collection Team**
Effectively supervise and motivate a team of drivers, swampers & dispatcher to ensure the safe, timely, and efficient completion of daily waste and recycling collection services.
- **Ensure Safety Compliance and Workplace Cleanliness**
Promote and maintain a clean and safe work environment by enforcing WCS safety protocols. Ensure all team members comply with occupational health and safety regulations and take corrective action as required.
- **Optimize Route Scheduling and Operational Efficiency**
Review and adjust collection routes regularly to improve service efficiency, reduce fuel and labour costs, and ensure compliance with service level agreements. Collaborate with dispatch and route planning teams to make data-driven decisions.
- **Monitor Service Delivery and Conduct Route Observations**
Perform in-field route audits and observations to ensure high standards of customer service, safe driving behaviour, and compliance with company procedures. Provide real-time coaching and feedback to drivers.
- **Customer Service Resolution**
Address and resolve customer inquiries, service issues, and complaints in a professional, courteous, and timely manner. Document all interactions and escalate unresolved matters appropriately.
- **Daily Communication with Municipal Partners**
Serve as the primary point of contact for municipal representatives. Communicate daily to confirm service completion, share updates, and proactively manage and resolve any challenges impacting service delivery.
- **Manage Timekeeping, Documentation, and Compliance**
Oversee driver attendance and punctuality. Approve payroll, review route sheets and disposal tickets, and ensure accurate documentation of exceptions, delays, or non-compliance issues.
- **Incident Management and Reporting**
Respond promptly to accidents or injuries. Complete detailed reports, conduct investigations, and manage follow-up including workers’ compensation, vehicle damage, and root-cause analysis to prevent recurrence.
- **Employee Development, Coaching, and Discipline**
- **Lead Team Meetings and Promote Culture**
Facilitate regular driver meetings to promote team morale, reinforce customer service standards, and cultivate a culture of accountability, pride, and service excellence.
- **Data Reporting and KPI Monitoring**
Track and report on key performance indicators (missed pickups, complaints, overtime hours, etc.) and use findings to drive continuous improvement
- **Support Onboarding and Training**
Participate in onboarding of new drivers and ensure they receive adequate training in safety, service expectations, and municipal requirements.

**Qualifications**:

- Minimum 3 years of supervisory experience in a fast-paced, operational environment.
- Strong leadership skills with the ability to motivate, resolve conflicts, and provide constructive feedback.
- Excellent written and verbal communication skills.
- Proven commitment to exceptional customer service and operational excellence.
- Ability to manage multiple tasks and priorities effectively.
- Strong organizational and problem-solving skills.
- Advanced computer skills, with proficiency in Microsoft Office Suite and familiarity with database programs or CRM systems (UKG is an asset).
- Valid Class 5 driver’s license (Class 3 is an asset) and clean driving record.
- Demonstrated commitment to health, safety, and environmental best practices.

**Why Join WCS?**
- At Waste Control Services, we value our employees and strive to create a positive, supportive work environment where everyone can thrive. We recognize and