Community - Case Manager

**COMMUNITY CASE MANAGER**

**ONE-YEAR CONTRACT, FULL TIME**

**CALGARY DREAM CENTRE**

We are a Christian organization that has been a lighthouse to the City of Calgary since 2003. We love unconditionally and extend mercy and justice to all. We are committed to the values of faith, hope, and love and prioritize innovation, collaboration, excellence, and integrity in all we do. At the heart of the Calgary Dream Centre is our belief that _no one is beyond hope_.

**MISSION STATEMENT**

Because no one in our city is beyond hope. We help people facing housing and addiction challenges find true freedom, life transformation, and a place to call home. We invite the individuals we serve into a supportive community where we walk alongside them on their journey beyond hope to freedom and a life worth living.

**ROLES AND RESPONSIBILITIES INCLUDE**:

- Providing comprehensive case management to all clients, including but not limited to: assessment, individual case plans, referrals, housing assistance location, and advocacy
- Developing client personal plans; meet with clients to monitor progress in employment and job training; assist clients with social services needs in collaboration with other organizations as appropriate; advocate with agencies for clients when needed
- Mentoring clients and overseeing clients’ progress and interventions
- Monitoring housing and providing support, advice, and direction while ensuring open communication
- Maintaining conditions of properties, including keeping high standards of health, safety, and cleanliness for the clients
- Reporting to Property Management on all maintenance needs as well as emergencies related to property
- Tracking progress of clients and frequently analyzing, assessing and reviewing their objectives
- Keeping accurate and up to date case files, incorporating regular written case notes for clients, as well as relapse prevention plans relevant to all client cases
- Attending all meetings relevant to your position, i.e. weekly staff meetings, daily case management meetings, and other meetings on an as needed basis
- Working hours is M-F, and serves as on call rotation once every six weeks

**SCOPE OF EMPLOYMENT**:

- Work with struggling individuals who may use aggressive behavior (verbal and/or physical) in their interactions with staff and clients
- Handling difficult situations with clients which involve the impact of trauma, addictions, suicidal ideations, and/or death of clients

**QUALIFICATIONS AND REQUIREMENTS**:

- Post-secondary degree/diploma/certificate in Social Work, Addictions Studies, Psychology, Behavioral Science or a related and relevant discipline is preferred
- A minimum of 3 years’ experience working in the field of addiction and with marginalized populations
- Valid Driver’s License with 2 million liability insurance
- Well-developed and effective communication skills (written and oral)
- Demonstrated skills in critical thinking
- Experience with HMIS data base is an asset
- Flexibility for after-hours work as required to meet client needs

**SKILLS AND ABILITIES**:

- Ability to effectively manage confrontations and conflict
- Self-starter with excellent organizational and problem-solving skills
- Ability to manage priorities and workflow demonstrating excellent time management skills
- Knowledge of local social service agencies and referrals
- Knowledge in preparing reports, and ability to maintain client case files
- Ability to work with mínimal supervision, take initiative and be self-motivated
- Acute attention to detail and a commitment to excellence and high standards

**RESPONSIBLE**
- **Collaborative Mindset **Fostering open communication and cooperation to achieve shared organizational goals.
- **Culture of Support **Contributing to a positive work environment by building strong, trust-based relationships with all team members and departments.
- **Interdepartmental Problem-Solving **Working closely with all departments to identify challenges and share knowledge to drive solutions to create a united team.
- As a condition of employment, all staff are required to produce a clear Criminal Record Background check with Vulnerable Sector search upon hire and every three years thereafter._

**WHY JOIN US?**

Our organization is proud to offer competitive wages and a benefits package to promote the health and wellbeing of our staff and their dependent's. We offer comprehensive training that further equips employees with the skills and resources needed to succeed in their role and to provide quality services to the individuals they serve.