Case Manager

PUBLISHED: NOVEMBER 28, 2024
- EXPIRY: DECEMBER 28, 2024
- ONSITE
- CALGARY, ALBERTA
- FULL TIME
- PERMANENT
- SOCIAL SERVICES

**Summary**:
Reporting to the Program Manager of DI Community Housing, the Case Manager is responsible for assisting individuals on their caseload with obtaining and maintaining safe housing, supporting and encouraging education and employment goals among other areas to help program participants successfully transition out of homelessness and into independence. Operating from a Housing first and Harm Reduction approach, the case manager will build supportive community relationships, assist with activities o

**Description**:
**About Us**:
The Calgary Drop-In and Rehab Centre (“the DI”) is a low-barrier, housing-focused shelter that serves some of the city’s most vulnerable people. At the DI, we focus on providing a person’s basic needs, while doing everything possible to find them a permanent, safe home that meets their individual needs. There is no greater contribution you can make to another person’s path of recovery and wellness than an ongoing, consistent, positive relationship of respect and kindness. The DI works within the core values of housing first, trauma-informed care, and harm reduction to support staff and guests.

**Position Summary**:
Reporting to the Program Manager of DI Community Housing, the Case Manager is responsible for assisting individuals on their caseload with obtaining and maintaining safe housing, supporting and encouraging education and employment goals among other areas to help program participants successfully transition out of homelessness and into independence. Operating from a Housing first and Harm Reduction approach, the case manager will build supportive community relationships, assist with activities of daily living, ensure appropriate frameworks are in place for graduation, complete documentation, and report outcomes.

**Time Commitment**:
40 hours per rotation with 5 days on and 2 days off. Some unusual hours may be required from time to time as the need arises. Schedule may be altered at the discretion of management.

**Job Duties and Responsibilities**:

- Meet and maintain contact with individuals on your caseload following a 3-tier case management plan
- Develop individualized community reintegration, housing plans, and safety plans needed for successful graduation for program participants within 1 year
- Complete appropriate assessments and case plans according to policy & accreditation timelines
- Proactively follow up with clients regarding their goal attainment
- Provide appropriate referrals and resources to community services that will assist participants with problem solving and housing stability
- Creative case planning when developing life skills, meaningful daily activity, and connection to community
- Complete intake, assist with move-in/out, wellness checks, and client workbooks
- Ensure all documentation and tracking sheets are accurate and up to date as well as weekly maintenance of caseload files
- Actively work with client’s unique network of support by developing professional relationships with appropriate cultural or spiritual connections, family doctor, pharmacy, community resource centers and more.
- Attend community events and graduation ceremonies
- Establish and continually develop a working knowledge of the resources available in Calgary
- Initiate Case Conferences with client support system as needed

**Required Competencies and Qualifications**:

- Must have a valid Alberta driver’s license
- A vehicle and valid auto insurance with a minimum of $2 million liability coverage are required for this position to provide transportation for program participants as needed
- Bachelor's degree in social work, counselling or psychology is an asset but not required
- Satisfactory Criminal Record and Vulnerable Sector Check - dated within the last 6 months. Copy required.
- Energetic and self-directed, with effective time management and organizational skills including the ability to deal with several priorities at the same time
- Strong strategically focused analytical skills, good common sense; and capacity to provide leadership
- Well-developed interpersonal, conflict resolution and negotiating skills
- Excellent communications skills, both verbal and written
- Proficient in Office365 and Microsoft Office Suite 2016
- Eager to learn new systems and adopt improved best practices
- Must demonstrate initiative and work autonomously
- A genuine commitment to the mission, vision, values, and work of the agency

**Working Conditions**:
Front-line staff are exposed to emotionally disturbing events, such as: medical distress, threatened/actual serious injury, violence, abuse, and death; where clients may be experiencing fear, terror, hopelessness, rage, self-harm and conflict. It is understood and accepted that you will be working in distress and/or high-stress situations, which may include emergency response where r